Assistant Manager, Fulfillment

RealReal
Phoenix
Workplace: OnsiteFull timeUSD 59,608.8 - 80,912 annuallyFunction: Supply Chain & LogisticsSkills: ["Leadership","Communication","Problem-solving","Attention to detail","Continuous improvement"]

Lead daily fulfillment operations in the Phoenix authentication center, overseeing picking, packing, inventory prep, and dock activities while driving productivity against daily goals and SLA/KPI targets. Manage and develop a team of warehouse technicians (including up to 50 technicians plus leads), establish operational standards and procedures, coach performance, and ensure safety and security compliance. Partner cross-divisively to remove bottlenecks and improve processes through continuous improvement.

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FursaFursa
RealReal
RealReal
1 month ago

Assistant Manager, Fulfillment

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead daily fulfillment operations in the Phoenix authentication center, overseeing picking, packing, inventory prep, and dock activities while driving productivity against daily goals and SLA/KPI targets. Manage and develop a team of warehouse technicians (including up to 50 technicians plus leads), establish operational standards and procedures, coach performance, and ensure safety and security compliance. Partner cross-divisively to remove bottlenecks and improve processes through continuous improvement.
Location: Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: Supply Chain & Logistics
Seniority: Manager level

Key Responsibilities

  • •Manage daily warehouse operations to maximize productivity and meet daily goals
  • •Oversee outbound fulfillment activities across picking, packing, inventory prep, and dock workflows
  • •Oversee up to 50 warehouse technicians and up to 1–2 leads, including staff management, hiring, scheduling, training, and performance reviews
  • •Establish operational policies, standards, procedures, and train the team using SOPs, compliance audits, and company policies
  • •Ensure safety and security compliance; identify bottlenecks and drive continuous improvement using SLA/KPI tracking

Pay and Benefits

Salary: USD 59,608.8 - 80,912 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid ParentalPaid HolidaysFlexible Time

Key Requirements

  • •3+ years of experience leading and managing a team of 20 or more, preferably in a warehouse environment
  • •Proven ability to drive results individually and as a team
  • •Strong leadership in managing and developing a high-performing team
  • •Exceptional attention to detail and strong organization skills
  • •Strong written and verbal communication with executive presence; agile, problem-solving mindset
Experience:Warehouse operationsFulfillment
Skills:LeadershipCommunicationProblem-solvingAttention to detailContinuous improvement
Languages:Spanish

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
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Glassdoor: 3.3
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