German-Speaking Technical Support Representative

Emerson
Debrecen, Budapest
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Collaboration","Customer focus","Assimilates information quickly"]

Provide technical support to NI customers by handling inbound requests via phone, email, and web, creating and routing issues, and resolving incidents across account tiers. Validate customer entitlements, dispatch out-of-scope problems to the right support groups, and maintain accurate customer data records. Capture and document knowledge using the Knowledge-Centered Service (KCS) methodology to enable self-service resolution, while keeping customer interactions owned and coordinated.

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FursaFursa
Emerson
Emerson
7 months ago

German-Speaking Technical Support Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide technical support to NI customers by handling inbound requests via phone, email, and web, creating and routing issues, and resolving incidents across account tiers. Validate customer entitlements, dispatch out-of-scope problems to the right support groups, and maintain accurate customer data records. Capture and document knowledge using the Knowledge-Centered Service (KCS) methodology to enable self-service resolution, while keeping customer interactions owned and coordinated.
Location: Debrecen, Budapest
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Create and route technical issues for all customers.
  • •Handle inbound technical support requests via phone, email, and web.
  • •Resolve technical issues across account tiers, including single incidents during activation, installation, implementation, and maintenance.
  • •Validate customer entitlements and approve exceptions; dispatch out-of-TSR-scope issues to the appropriate support group while maintaining ownership of customer interaction.
  • •Capture and document knowledge using KCS, and create/edit knowledge-based articles to enable self-service resolution.

Pay and Benefits

Perks:Life InsuranceCommuting SupportLearning Budget

Key Requirements

  • •Technician-level education in engineering or a science-related field, such as IT, electronic engineering, automotive, or manufacturing support.
  • •Alternatively, pursuing a bachelor’s degree in an engineering or science-related field or having 1+ year of experience in a Technical Support position.
  • •Intermediate or advanced German and English, oral and written.
  • •Familiarity with electronic circuit design concepts, basic electronic instrumentation, and essential networking principles and equipment.
  • •Basic knowledge of programming languages, plus communication and problem-solving skills to troubleshoot customer issues.
Experience:1+ yearsTechnical support
Education:Bachelor's in Engineering or science-related field
Skills:CommunicationProblem-solvingCollaborationCustomer focusAssimilates information quickly
Languages:GermanEnglish
Tech Stack:Knowledge-Centered Service (KCS)

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn