German-Speaking Technical Support Representative

Provide technical support to NI customers by handling inbound requests via phone, email, and web, creating and routing issues, and resolving incidents across account tiers. Validate customer entitlements, dispatch out-of-scope problems to the right support groups, and maintain accurate customer data records. Capture and document knowledge using the Knowledge-Centered Service (KCS) methodology to enable self-service resolution, while keeping customer interactions owned and coordinated.