Digital Technical Product Manager Lead - Digital Claims

USAA
San Antonio, Phoenix, Plano
Workplace: HybridFull timeUSD 143,320 - 273,930 annuallyFunction: Product ManagementEducation: bachelorsSkills: ["Cross-functional collaboration","Communication","Mentoring","Stakeholder management","Problem-solving"]

Lead the discovery, delivery, and performance of digital and technology products for USAA members, shaping product strategy, roadmaps, and investments across a complex portfolio. Partner with business, UX, technology, operations, and marketing to translate customer needs into epics and features, guide execution in agile environments, and drive KPI/KRI-based improvements using analytics and user-centered design. Provide mentoring and set standards for communication to senior leadership.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
USAA
USAA
1 day ago

Digital Technical Product Manager Lead - Digital Claims

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead the discovery, delivery, and performance of digital and technology products for USAA members, shaping product strategy, roadmaps, and investments across a complex portfolio. Partner with business, UX, technology, operations, and marketing to translate customer needs into epics and features, guide execution in agile environments, and drive KPI/KRI-based improvements using analytics and user-centered design. Provide mentoring and set standards for communication to senior leadership.
Location: San Antonio, Phoenix, Plano
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead discovery, delivery, and performance of digital and technology products and member experiences across delivery channels and platforms.
  • •Develop product strategy, vision, goals, and roadmaps; translate opportunities into initiatives including requirements, epics, and features.
  • •Drive implementation of multi-platform technology and digital solutions; optimize existing products and experiences using KPI/KRI targets.
  • •Use user-centered design and design thinking, research, and data-driven insights to identify opportunities, propose solutions, validate ideas, and guide improvements.
  • •Quantify and defend product investments using business case artifacts and hypotheses; manage ambiguity, influence stakeholders, and serve as an escalation point.
Travel: Low travel

Pay and Benefits

Salary: USD 143,320 - 273,930 annually
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental BenefitsAdoption AssistancePaid LeavePaid HolidaysWellness Stipend

Key Requirements

  • •Bachelor's degree; or 4 years of relevant education and/or experience.
  • •8 years of Digital/Technology Product Management experience, including strategy/planning, innovation, user experience, process engineering, analytics, and/or research/testing.
  • •Comprehensive knowledge of Technology/Digital products and emerging platforms, plus data analysis and research techniques.
  • •Proven ability to develop, influence, present, and communicate complex business, digital, or technology concepts to cross-functional teams and senior leadership.
  • •Experience leading strategy, roadmap, and delivery for member-facing digital experiences with ownership of outcomes.
Education:Bachelor's
Skills:Cross-functional collaborationCommunicationMentoringStakeholder managementProblem-solving
Tech Stack:AEMGuidewire

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn