Software Support and Connectivity Specialist (Remote, United States)

Sonova
United States
Workplace: RemoteFull timeUSD 30 - 36 hourlyFunction: Product ManagementExperience: 5+ yearsEducation: high_schoolSkills: ["Problem-solving","Analytical skills","Communication","Organizational skills","Independent work"]

Support customers with software and connectivity inquiries for hearing aid technology, acting as a subject matter expert for fitting software, Bluetooth connectivity, and eServices. Triage incoming support queues, resolve Bluetooth/wireless troubleshooting, and handle escalations from technical support teams. Provide outbound technical assistance, collaborate with internal teams across marketing and product, and contribute to initiatives that improve customer and employee experience.

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FursaFursa
Sonova
Sonova
12 hours ago

Software Support and Connectivity Specialist (Remote, United States)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Support customers with software and connectivity inquiries for hearing aid technology, acting as a subject matter expert for fitting software, Bluetooth connectivity, and eServices. Triage incoming support queues, resolve Bluetooth/wireless troubleshooting, and handle escalations from technical support teams. Provide outbound technical assistance, collaborate with internal teams across marketing and product, and contribute to initiatives that improve customer and employee experience.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Support customers through incoming software and connectivity support queues.
  • •Handle escalations from Audiology Technical Support and Consumer Connectivity teams.
  • •Troubleshoot Bluetooth and wireless accessories for customers.
  • •Conduct scheduled outbound calls to assist customers with technical issues.
  • •Serve as a subject matter expert for Sonova fitting software and Noah applications, collaborating with internal teams to improve customer experience.

Pay and Benefits

Salary: USD 30 - 36 hourly
Perks:Health InsuranceDentalVision401kLife InsuranceDisabilityPaid LeaveHearing AidParental Leave

Key Requirements

  • •High School diploma required.
  • •5+ years of experience in a technical software support environment.
  • •Experience supporting high-tech or medical device products preferred.
  • •Strong problem-solving and analytical skills.
  • •Knowledge of hearing aid fitting software, Noah applications, or networking is a plus.
Experience:5+ yearsSoftware supportHigh-techMedical device
Education:High School in IT, Software, or related field
Skills:Problem-solvingAnalytical skillsCommunicationOrganizational skillsIndependent work
Tech Stack:BluetoothWirelessNetworkingNoah applicationsEServicesHearing aid fitting software

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website