Counter Sales Associate

Ferguson
United States
Workplace: OnsiteFull timeUSD 22.71 - 31.77 hourlyFunction: SalesExperience: 1-3 yearsSkills: ["Communication","Relationship building","Problem-solving","Self-motivation","Organizational skills"]

Serve as a counter and customer-facing sales advisor for plumbing and HVAC contractor customers, helping them make informed purchasing decisions. Proactively engage customers in person, by phone, and by email; use product expertise to recommend solutions; and drive sales growth through upselling and cross-selling. Accurately process transactions and special orders while maintaining inventory organization and collaborating with outside sales for seamless account support.

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Ferguson
Ferguson
2 days ago

Counter Sales Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Serve as a counter and customer-facing sales advisor for plumbing and HVAC contractor customers, helping them make informed purchasing decisions. Proactively engage customers in person, by phone, and by email; use product expertise to recommend solutions; and drive sales growth through upselling and cross-selling. Accurately process transactions and special orders while maintaining inventory organization and collaborating with outside sales for seamless account support.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Proactively engage customers at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Act as a product expert by learning and applying knowledge of plumbing, HVAC, and related products to guide customer decisions.
  • •Drive sales growth through upsell and cross-sell opportunities and promotion of strategic products and programs.
  • •Use tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
  • •Process transactions and manage special orders, including back-orders and delivery timelines, to maintain customer satisfaction.

Pay and Benefits

Salary: USD 22.71 - 31.77 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kParental LeaveAssociate Discounts

Key Requirements

  • •1–3 years of experience in customer service or sales; prior plumbing/HVAC industry experience preferred.
  • •Sales mindset with the ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Digital literacy and ability to learn new systems quickly.
  • •Ability to lift up to 50 lbs and stand for extended periods.
Experience:1-3 years
Skills:CommunicationRelationship buildingProblem-solvingSelf-motivationOrganizational skills
Tech Stack:CatalogsComputer systemsManufacturer databases

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn