Customer Success Manager (Singapore, SG)

Denodo
Singapore
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 8-15 yearsEducation: bachelorsSkills: ["Cross-functional communication","People management","Problem-solving","Relationship management","Trusted advisor"]

Own the customer success motion for Denodo in an enterprise environment, serving as the main interface for customers and partners using data virtualization. Supervise a regional group of customers end-to-end—from kickoff to closeout—maintaining relationships, managing expectations, and delivering commitments within cost targets. Provide trusted technical and business advisory, lead escalations, manage consultants/engineers, and translate customer feedback into product and sales improvements.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Denodo
Denodo
1 day ago

Customer Success Manager (Singapore, SG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own the customer success motion for Denodo in an enterprise environment, serving as the main interface for customers and partners using data virtualization. Supervise a regional group of customers end-to-end—from kickoff to closeout—maintaining relationships, managing expectations, and delivering commitments within cost targets. Provide trusted technical and business advisory, lead escalations, manage consultants/engineers, and translate customer feedback into product and sales improvements.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Oversee successful delivery of customer services from kickoff to closeout, ensuring progress matches customer expectations and contractual agreements.
  • •Develop and maintain strong relationships with key business and technical stakeholders, acting as a trusted advisor and managing client expectations.
  • •Deliver technical pitches, prepare technical proposals, and manage delivery of technical orders for Denodo products and services.
  • •Maintain deep knowledge of the Denodo Platform, including features, differentiation, and revenue drivers; provide customer-based feedback to product, sales, support, and development.
  • •Supervise consultants and engineers, coordinate team resources and milestones, support escalations, and contribute to hiring, onboarding, training, and development.
Travel: Low travel

Key Requirements

  • •8–15 years of IT sector experience, with at least 4 years in customer-facing roles.
  • •6+ years in similar customer-facing positions, with direct hands-on people management experience leading a team.
  • •A technical background and experience across data landscapes (relational databases, big data, NoSQL).
  • •Bachelor’s or master’s degree (or equivalent technical training/experience in a technical consulting practice).
  • •Ability to travel once or twice a month and demonstrate strong cross-functional communication and people management skills.
Experience:8-15 yearsITCustomer-facingDataBig data
Education:Bachelor's
Skills:Cross-functional communicationPeople managementProblem-solvingRelationship managementTrusted advisor
Tech Stack:Data virtualizationData integrationHadoopNoSQLRelational databasesLogical data warehousesVirtual datamartsBig DataEnterprise data servicesAgile Operational Reporting

Company Brief

Denodo
Provides an enterprise data virtualization platform that unifies disparate data sources in real time, enabling analytics, data services, and hybrid/multi-cloud data integration without physical data movement for faster access to consistent, governed data.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Palo Alto, United States
Founded: 1999
WebsiteLinkedIn