Professional, Client Tech Support Engineering

Fiserv
India
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Independent work","Customer focus","Verbal communication","Written communication","Troubleshooting","Problem-solving"]

Independently manage production support activities for critical banking applications, resolving complex incidents while ensuring SLA compliance. Validate application and database performance after releases, analyze system behavior, and drive issue resolution through closure. Identify recurring problems, recommend preventive actions, and maintain support documentation. Collaborate across development, infrastructure, and database teams, supporting rotational shifts and on-call coverage in a 24x7 production environment.

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FursaFursa
Fiserv
Fiserv
12 hours ago

Professional, Client Tech Support Engineering

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Independently manage production support activities for critical banking applications, resolving complex incidents while ensuring SLA compliance. Validate application and database performance after releases, analyze system behavior, and drive issue resolution through closure. Identify recurring problems, recommend preventive actions, and maintain support documentation. Collaborate across development, infrastructure, and database teams, supporting rotational shifts and on-call coverage in a 24x7 production environment.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Execute complex production support and technical administration tasks.
  • •Validate application and database performance after releases and maintenance windows.
  • •Troubleshoot and resolve moderate to complex production issues, including impact assessments and root-cause identification.
  • •Coordinate with development, infrastructure, and database teams during critical incidents and drive issues to closure.
  • •Identify recurring issues and recommend preventive actions, and create/maintain support documentation and troubleshooting guides.

Key Requirements

  • •Strong Oracle Track skills including SQL and PL/SQL, and experience debugging packages, procedures, functions, triggers, and views.
  • •Understanding of indexing, constraints, exception handling, and cursors.
  • •Hands-on experience supporting .NET applications, including C#, Angular, REST services, and WCF/WPF, with Oracle database knowledge.
  • •Proven ability to troubleshoot moderate to complex production issues, perform impact assessments, and identify root causes.
  • •Ability to work independently with excellent communication skills to engage with clients, stakeholders, and cross-functional teams.
Experience:FintechBankingPaymentsFinancial services
Skills:Independent workCustomer focusVerbal communicationWritten communicationTroubleshootingProblem-solving
Tech Stack:OracleSQLPL/SQL.NETC#AngularRESTWCFWPFOracle databases

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn