Agent technique et Commercial Métro F/H

Keolis
France
Workplace: OnsiteFull timeEUR 34,265.4+ annuallyFunction: Field Service, Maintenance & Skilled TradesEducation: certificationSkills: ["Customer-oriented","Interpersonal skills","Rigor","Reactivity","Procedure adherence"]

Ensure day-to-day quality of service in assigned metro stations by monitoring metro systems and station equipment, maintaining cleanliness, and verifying proper operation of installations. Diagnose and respond to technical incidents by reporting to the control room (PCC) and applying safe restart procedures. Supervise station equipment IT when on duty, coordinate field interventions, support passengers with information and first-urgency responses, and enforce public-use regulations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Keolis
Keolis
2 days ago

Agent technique et Commercial Métro F/H

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Ensure day-to-day quality of service in assigned metro stations by monitoring metro systems and station equipment, maintaining cleanliness, and verifying proper operation of installations. Diagnose and respond to technical incidents by reporting to the control room (PCC) and applying safe restart procedures. Supervise station equipment IT when on duty, coordinate field interventions, support passengers with information and first-urgency responses, and enforce public-use regulations.
Location: France
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Monitor metro systems and station equipment, including ensuring station cleanliness and proper operation of installations (elevators/escalators).
  • •Report malfunctions/anomalies to the control and command post (PCC) and assist with diagnostics and safe restart procedures during technical incidents.
  • •Provide passenger information and assistance across the STAR network while ensuring passenger safety and enforcing public-use rules.
  • •When on duty at the PCC, supervise station equipment IT, trigger colleagues’ interventions in the field, and report to maintenance services.
  • •Work rotating shifts (3x8, nights, weekends, and public holidays) and support safe maintenance interventions during night operations.

Pay and Benefits

Salary: EUR 34,265.4 annually
Perks:Meal AllowanceHealth InsuranceTransit Pass

Key Requirements

  • •Access to the role with a BEP/CAP through Bac+2/3 in a technical field (maintenance, production, industrialization) and/or proven professional experience with customer-facing relations.
  • •Strong interpersonal qualities to work closely with maintenance teams, subcontractors, and security agents.
  • •Comfort with a technical environment, with vigilance to anticipate malfunctions and deliver quality service.
  • •Rigor in applying procedures in detail with reactivity during incidents.
  • •Desired knowledge of technical and IT environments; frequent walking on site, standing for long periods, and light manual handling.
Education:Certification / Diploma
Skills:Customer-orientedInterpersonal skillsRigorReactivityProcedure adherence

Company Brief

Keolis
Global public transport operator providing passenger transport services including buses, trams, metros, commuter rail and mobility solutions for cities, institutions and private partners across many countries.
Industry: Public Transport Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Paris, France
Founded: 2001
WebsiteLinkedIn