Lead, Incidents & Escalations, User Operations
OpenAI
San Francisco
Workplace: HybridFull timeUSD 234,000 - 315,000 annuallyFunction: Administration & Executive AssistanceExperience: 10+ yearsSkills: ["Communication","Leadership","Calm under pressure","Problem-solving"]Hands-on lead for incidents and escalations within OpenAI's User Operations. Build and run the incidents operating model, coordinate with on-call teams and cross-functional stakeholders, drive timely communications, manage post-incident retrospectives, and shape long-term processes to reduce repeat issues as OpenAI scales.
