Titles Supervisor

Openlane
United States
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 5+ yearsSkills: ["Detail-oriented","Communication","Leadership","Problem-solving","Customer-centric","Data-driven","Proactive","Accountability"]

Lead a dedicated title processing team responsible for processing vehicle titles from multiple states and ensuring accurate, timely outcomes that support customer satisfaction. Establish and manage KPIs, hold team members accountable, and continuously improve processes to boost accuracy and efficiency. Partner with other Title department supervisors and processing team members while applying strong communication, problem-solving, and customer-centric judgment to resolve title issues.

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FursaFursa
Openlane
Openlane
2 months ago

Titles Supervisor

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead a dedicated title processing team responsible for processing vehicle titles from multiple states and ensuring accurate, timely outcomes that support customer satisfaction. Establish and manage KPIs, hold team members accountable, and continuously improve processes to boost accuracy and efficiency. Partner with other Title department supervisors and processing team members while applying strong communication, problem-solving, and customer-centric judgment to resolve title issues.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Lead a team processing vehicle titles from various states, ensuring accuracy and marketability.
  • •Handle customer inquiries and ensure accurate, timely title processing outcomes.
  • •Establish and manage KPIs for the team and hold team members accountable to department goals.
  • •Create and implement streamlined processes and procedures to improve accuracy and efficiency.
  • •Collaborate with Title department supervisors and processing team members to support customer satisfaction.
  • •bonus
  • •equity_options

Pay and Benefits

Perks:Health InsuranceDentalVision401kParental LeaveLearning BudgetPaid Leave

Key Requirements

  • •5+ years of experience in vehicle title processing, preferably with automotive-related customer service experience.
  • •Minimum 1 year of supervisory experience in a title department or leading a team.
  • •Ability to work independently with minimal supervision and act as a proactive self-starter.
  • •Excellent written and verbal communication skills.
  • •Strong problem-solving skills to identify successful outcomes and troubleshoot/resolve end-user issues.
Experience:5+ yearsAutomotiveVehicle title processingCustomer service
Skills:Detail-orientedCommunicationLeadershipProblem-solvingCustomer-centricData-drivenProactiveAccountability
Tech Stack:Google SuiteSlack

Company Brief

Openlane
Operates an online wholesale vehicle auction and digital remarketing platform serving dealerships, fleet owners, and financial institutions to buy and sell used vehicles via live and online auction services.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1999
WebsiteLinkedIn