Senior Agent Product Manager, Healthcare

Decagon
New York, San Francisco
Workplace: OnsiteFull timeUSD 200,000 - 285,000 annuallyFunction: Product ManagementExperience: 6+ yearsEducation: bachelorsSkills: ["Executive presence","Trusted advisor","Builder mindset","Technical communication","Operating in ambiguity","Compliance-mindedness","Strategic thinking"]

Own end-to-end delivery, adoption, and expansion of AI agent solutions for Decagon’s largest healthcare customers. Partner with healthcare and GTM leadership to define the roadmap, scope technical solutions, and build enterprise-grade agents for workflows across benefits, claims, eligibility, scheduling, Rx adherence, care-gap closure, and HCP inquiries. Serve as the executive partner to C-suites while directing deployment engineers and shaping reusable healthcare assets from front-line learnings.

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FursaFursa
Decagon
Decagon
18 hours ago

Senior Agent Product Manager, Healthcare

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Last checked: 5 hours agoStatus: Live

Job Summary

Own end-to-end delivery, adoption, and expansion of AI agent solutions for Decagon’s largest healthcare customers. Partner with healthcare and GTM leadership to define the roadmap, scope technical solutions, and build enterprise-grade agents for workflows across benefits, claims, eligibility, scheduling, Rx adherence, care-gap closure, and HCP inquiries. Serve as the executive partner to C-suites while directing deployment engineers and shaping reusable healthcare assets from front-line learnings.
Location: New York, San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Own AI transformation and technical deployment for the company’s largest healthcare opportunities, partnering with Sales, Solutions Engineers, and Agent Deployment Engineers to build working agents.
  • •Serve as executive partner to Fortune 500 C-suites: define and drive AI transformation roadmaps and own the relationship from first conversation through production and expansion.
  • •Design, build, and optimize enterprise-grade healthcare agents for high-volume workflows (benefits/eligibility, claims/prior authorization, scheduling, Rx outreach, care-gap closure, post-discharge follow-up, HCP inquiry handling).
  • •Own trust posture for accounts, including PHI handling, consent, escalation to licensed clinical staff, guardrails on agent responses, and audit/compliance evidence for security review.
  • •Direct Agent Deployment Engineers and partner teams to deliver at scale, and run feedback loops into Product and Engineering to shape the healthcare product roadmap.

Pay and Benefits

Salary: USD 200,000 - 285,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityRetirementParental LeaveFertility BenefitsWellness StipendPaid Leave

Key Requirements

  • •6+ years owning high-stakes outcomes and earning trust of senior executives, with at least 3 years in healthcare.
  • •Real fluency in how healthcare organizations operate (health plans/systems, where friction lives, and how care, claims, and contact center operations connect).
  • •Builder’s mindset to design and build solutions, not just diagnose or manage others who build.
  • •Strong technical acumen to understand and shape AI agent designs with engineers and executives.
  • •Experience shipping in regulated, security-reviewed environments (e.g., HIPAA/BAA, PHI minimization, SOC 2 or HITRUST).
Experience:6+ yearsHealthcareRegulatedHIPAASaaSAI agentsEnterprise softwareFortune 500
Education:Bachelor's in Computer Science, Engineering, or Math (or equivalent hands-on technical experience)
Skills:Executive presenceTrusted advisorBuilder mindsetTechnical communicationOperating in ambiguityCompliance-mindednessStrategic thinking

Company Brief

Decagon
Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor