Product Support Technician (Lonsdale, SA, AU, 5160)

Epiroc
Australia
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesSkills: ["Communication","Relationship building"]

Diagnose, fault-find, repair, and service mining and construction equipment on customer sites, providing high-level technical support and training. Facilitate required product upgrades and manage onsite WIP, while supporting customers’ maintenance teams by implementing preventative maintenance plans and attending meetings as needed. Ensure full compliance with Epiroc and customer SHEQ requirements and build long-term relationships to deliver reliable aftermarket support.

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Epiroc
Epiroc
1 day ago

Product Support Technician (Lonsdale, SA, AU, 5160)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Diagnose, fault-find, repair, and service mining and construction equipment on customer sites, providing high-level technical support and training. Facilitate required product upgrades and manage onsite WIP, while supporting customers’ maintenance teams by implementing preventative maintenance plans and attending meetings as needed. Ensure full compliance with Epiroc and customer SHEQ requirements and build long-term relationships to deliver reliable aftermarket support.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Diagnose, fault-find, repair, and service equipment on customer sites.
  • •Provide high-level technical support and training to customers.
  • •Complete required product upgrades and control onsite WIP.
  • •Work with customer maintenance teams to implement preventative maintenance plans and attend customer meetings.
  • •Comply with Epiroc and customer SHEQ requirements and build long-term, sustainable customer relationships.

Pay and Benefits

Perks:Novated LeasingParental LeaveEducation Assistance

Key Requirements

  • •Customer-facing field experience.
  • •Mechanical, Heavy Diesel, Electrical or Hydraulic trade qualifications.
  • •Experience using hydraulic, pneumatic and electrical schematics.
  • •Experience diagnosing and repairing mining and construction equipment, including hydraulics and low-voltage electrical systems.
  • •Strong communication skills.
Experience:MiningConstructionAftermarket support
Skills:CommunicationRelationship building
Tech Stack:Hydraulic schematicsPneumatic schematicsElectrical schematicsLow-voltage electrical systems

Company Brief

Epiroc
Designs, manufactures and services equipment, tools and solutions for mining and infrastructure industries, including rock drilling rigs, excavation tools, and aftermarket services to improve productivity and sustainability.
Industry: Mining & Metals
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stockholm, Sweden
Founded: 2018
WebsiteLinkedIn