Technical Support Engineer, APAC

Fireblocks
Singapore
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Troubleshooting","Analytical","Time management","Work ethic"]

Join the newly formed APAC Support team to resolve Fireblocks’ most challenging technical issues in DeFi and Web3. You’ll provide real-time support using Slack and remote troubleshooting across the APAC timezone, manage cases through resolution, and escalate to senior support when needed. Work closely with Site Reliability, DevOps, Product, and Engineering while supporting a 24/7 coverage model (paid overtime; no night shifts).

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FursaFursa
Fireblocks
Fireblocks
1 week ago

Technical Support Engineer, APAC

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Join the newly formed APAC Support team to resolve Fireblocks’ most challenging technical issues in DeFi and Web3. You’ll provide real-time support using Slack and remote troubleshooting across the APAC timezone, manage cases through resolution, and escalate to senior support when needed. Work closely with Site Reliability, DevOps, Product, and Engineering while supporting a 24/7 coverage model (paid overtime; no night shifts).
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Own problems through to resolution using available resources.
  • •Provide real-time support using Slack and remote troubleshooting during APAC timezone.
  • •Deliver best-in-class technical support for Fireblocks’ SaaS platform.
  • •Escalate technical issues to the Senior Support Team as required.
  • •Collaborate with the Senior Support team during outage situations and participate in war room calls.

Pay and Benefits

Perks:Paid Overtime

Key Requirements

  • •3-5+ years of experience as a Technical Support Engineer (or similar role).
  • •Ability to work under high pressure with effective time management.
  • •Ability to work unorthodox hours if needed.
  • •API implementation and debugging experience.
  • •Excellent communication skills (oral and written).
Experience:SaaSFinancial servicesTechnologyTechnical support
Education:Bachelor's in Computer Science
Skills:CommunicationTroubleshootingAnalyticalTime managementWork ethic
Languages:EnglishMandarinKoreanJapaneseBahasa
Tech Stack:SlackAPIDatabasesKibanaGrafanaOpenSearchPythonPerlBashJavaScriptLogStashCryptographic algorithmsElliptic curveHashing

Company Brief

Fireblocks
Provides institutional-grade digital asset custody, transfer, and settlement infrastructure enabling banks, exchanges, and enterprises to securely issue, store, and move cryptocurrencies and tokenized assets.
Industry: Fintech Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: New York, United States
Founded: 2018
WebsiteLinkedIn