Services Lead, Stores - Full Time

Sephora
Canada
Workplace: OnsiteFull timeCAD 20 - 23.55 hourlyFunction: Administration & Executive AssistanceExperience: 1-3 yearsSkills: ["Client service","Influencing peers","Providing feedback","Time management","Problem-solving"]

Lead sales-floor services within a Sephora store, supporting multiple departments (skincare and fragrance/Sephora Collection) to ensure teams follow the selling model and deliver outstanding client service. Monitor store sales performance and opportunities, uphold company visual merchandising standards, and manage on-stage interactions as needed. Support zoning and staffing for client needs, participate in interviewing, and help reinforce Sephora values while driving store objectives and performance.

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Sephora
Sephora
10 hours ago

Services Lead, Stores - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Lead sales-floor services within a Sephora store, supporting multiple departments (skincare and fragrance/Sephora Collection) to ensure teams follow the selling model and deliver outstanding client service. Monitor store sales performance and opportunities, uphold company visual merchandising standards, and manage on-stage interactions as needed. Support zoning and staffing for client needs, participate in interviewing, and help reinforce Sephora values while driving store objectives and performance.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Support all departments on the sales floor by ensuring teams execute Sephora’s selling model and provide outstanding client service
  • •Monitor store sales performance and opportunities to keep department team members aligned with goals
  • •Support operations by maintaining company-standard merchandising concepts and visuals on the sales floor, including animations and updates
  • •Act as Manager on Duty on-stage and regularly engage with cast and clients
  • •Demonstrate entrepreneurial spirit by supporting zoning and adjusting staffing levels to meet client expectations

Pay and Benefits

Salary: CAD 20 - 23.55 hourly

Key Requirements

  • •1 to 3 years’ experience in a similar role at a similar volume store or equivalent internal experience
  • •Proven ability to influence peers and provide feedback
  • •Strong client service skills
  • •Demonstrated effective time management and problem-solving skills
  • •Ability to ensure teams execute Sephora’s selling model and meet store objectives
Experience:1-3 years
Skills:Client serviceInfluencing peersProviding feedbackTime managementProblem-solving

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn