Onboarding Coach

Cloudbeds
Thailand
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Empathy","Customer focus","Organization","Problem-solving"]

Join Cloudbeds’ Customer Onboarding Team to train hospitality clients on the platform, tailor onboarding to their operations, and drive adoption and satisfaction. You’ll manage onboarding sessions across video, phone, and email, resolve inquiries, collaborate with Sales to demonstrate ROI, build lasting client relationships, and contribute to product improvements through feedback and Salesforce activity. Remote role based in Thailand, with global impact in hospitality tech.

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FursaFursa
Cloudbeds
Cloudbeds
5 months ago

Onboarding Coach

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Join Cloudbeds’ Customer Onboarding Team to train hospitality clients on the platform, tailor onboarding to their operations, and drive adoption and satisfaction. You’ll manage onboarding sessions across video, phone, and email, resolve inquiries, collaborate with Sales to demonstrate ROI, build lasting client relationships, and contribute to product improvements through feedback and Salesforce activity. Remote role based in Thailand, with global impact in hospitality tech.
Location: Thailand
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Facilitate client onboarding, training, and ongoing support via video, phone, and email.
  • •Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
  • •Partner with Sales to define success, demonstrate ROI, and drive retention.
  • •Build strong client relationships to encourage loyalty and promote product adoption.
  • •Record activities in Salesforce, gather feedback, and share insights for product improvements.

Pay and Benefits

Perks:Remote WorkPaid LeaveHome OfficeLearning BudgetWellness StipendParential Leave

Key Requirements

  • •3+ years of hospitality experience (e.g., Front Desk or Revenue Manager) in a leading hotel brand, or 3+ years in a relevant SaaS customer-facing role
  • •Fluency in English
  • •Ability to facilitate client onboarding, training, and ongoing support via video, phone, and email
  • •Experience recording activities and feedback in Salesforce and using CRM tools
  • •Strong communication, empathy, and customer-focused approach
Experience:HospitalitySaaSCustomer-facing
Skills:CommunicationEmpathyCustomer focusOrganizationProblem-solving
Languages:English
Tech Stack:SalesforceSaaSCloud

Company Brief

Cloudbeds
Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.
Industry: Hospitality
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Diego, United States
Founded: 2012
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn