Customer Experience Associate (Remote)

Verse Medical
United States
Workplace: RemoteFull timeUSD 65,000 - 72,000 annuallyFunction: Customer Success & Account ManagementExperience: 1-3 yearsSkills: ["Communication","Empathy","Problem-solving","Multitasking","Customer service"]

Frontline support role for clinics, handling inquiries, troubleshooting orders, and coordinating with Ops/Billing/CSM to ensure smooth workflows. You’ll help improve processes, maintain documentation, and advocate for patients and clinics in a fast-paced, mission-driven healthtech environment.

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FursaFursa
Verse Medical
Verse Medical
3 months ago

Customer Experience Associate (Remote)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Frontline support role for clinics, handling inquiries, troubleshooting orders, and coordinating with Ops/Billing/CSM to ensure smooth workflows. You’ll help improve processes, maintain documentation, and advocate for patients and clinics in a fast-paced, mission-driven healthtech environment.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Respond to inbound clinic inquiries via phone, email, and chat
  • •Troubleshoot order issues, product questions, shipping updates, and documentation needs
  • •Coordinate cross-functionally with Ops, Billing, and CSM teams to resolve escalations
  • •Ensure timely follow-up and clear communication with clinics
  • •Maintain clean and accurate documentation in Kustomer and contribute to knowledge base updates

Pay and Benefits

Salary: USD 65,000 - 72,000 annually
Perks:Health InsuranceRemote Work401kDentalVision

Key Requirements

  • •1–3 years of experience in customer support, healthcare operations, or similar fast-paced environment
  • •Strong written and verbal communication skills
  • •High attention to detail and ability to manage multiple tasks simultaneously
  • •Comfort working in systems (G-Suite, Slack, Kustomer/Zendesk, etc.)
  • •A proactive, solution-oriented mindset
Experience:1-3 yearsHealthcareStartupHealthtechSaaS
Skills:CommunicationEmpathyProblem-solvingMultitaskingCustomer service
Languages:English
Tech Stack:G-SuiteSlackKustomerZendeskPhoneEmailChat

Company Brief

Verse Medical
Develops medical devices and related technologies aimed at improving clinical procedures and patient outcomes. Focuses on designing, prototyping, and bringing healthcare hardware solutions to market for use in hospitals and clinical settings.
Industry: Medical Devices
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