Customer Success Manager, Key Accounts

Sprout Social
Chicago, Seattle
Workplace: RemoteFull timeUSD 92,000 - 115,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Relationship management","Account growth","Commercial mindset","Data-driven storytelling","Risk management","Quota management"]

Own a book of ~60 enterprise accounts, driving adoption and expansion of Sprout’s Social Intelligence platform through strategic relationship management. Lead mutual success planning and executive business reviews, monitor account health and churn risk, and partner with onboarding and professional services to keep value visible throughout the customer lifecycle. Use data to craft ROI narratives and support renewals, while leveraging generative AI tools to streamline call prep, troubleshooting, and messaging to consistently hit quota.

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Sprout Social
Sprout Social
2 days ago

Customer Success Manager, Key Accounts

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Last checked: 16 hours agoStatus: Live

Job Summary

Own a book of ~60 enterprise accounts, driving adoption and expansion of Sprout’s Social Intelligence platform through strategic relationship management. Lead mutual success planning and executive business reviews, monitor account health and churn risk, and partner with onboarding and professional services to keep value visible throughout the customer lifecycle. Use data to craft ROI narratives and support renewals, while leveraging generative AI tools to streamline call prep, troubleshooting, and messaging to consistently hit quota.
Location: Chicago, Seattle
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own a book of ~60 enterprise accounts, building relationships, driving adoption, and growing revenue within strategic customers.
  • •Grow relationships with key stakeholders (C-level executives, marketing directors, social media managers) and agency partners.
  • •Lead mutual success plan reviews, monthly syncs, executive business reviews, and adoption sessions to track usage, surface risks, and align on goals.
  • •Manage risk and retention by spotting churn risks early, resolving them proactively, and collaborating with renewal managers.
  • •Track account health and metrics and translate them into clear ROI narratives; use generative AI tools to streamline call prep, troubleshooting, and drafting client messaging.

Pay and Benefits

Salary: USD 92,000 - 115,000 annually
Perks:Health InsuranceDentalVision401kLife InsuranceDisability InsurancePaid LeaveParental LeaveRemote WorkHome OfficeInternetVolunteer Time

Key Requirements

  • •4+ years in customer success, account management, or sales in B2B SaaS, including 2+ years managing an enterprise book of business.
  • •Demonstrated success retaining, renewing, and expanding enterprise accounts through strategic relationship management.
  • •Strong capability building relationships and influencing senior decision-makers in commercial conversations.
  • •Comfort qualifying leads, uncovering opportunity, handling objections, and supporting upsell/cross-sell and renewals.
  • •Familiarity with generative AI platforms (e.g., Claude, Gemini) and comfort integrating them into daily work for call prep, troubleshooting, and messaging.
Experience:4+ yearsB2B SaaSEnterprise accountsCustomer successAccount managementSales
Skills:Relationship managementAccount growthCommercial mindsetData-driven storytellingRisk managementQuota management
Languages:English
Tech Stack:ClaudeGeminiG-SuiteSalesforceGainsightTableau

Company Brief

Sprout Social
Provides a social media management platform that helps businesses manage engagement, publishing, analytics, and social customer care across channels to improve brand presence and customer relationships.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 2010
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn