Partner Success Manager

Weave
United States
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Cross-functional collaboration","Communication","Negotiation","Multitasking","Problem-solving"]

Drive partner retention and partner-customer experience for active channel partnerships. Serve as the first point of contact for operational questions and escalations, coordinate resolution with internal teams, and provide timely status updates. Support revenue growth through lead/commission/payment inquiry triage, standardized reporting, and dashboard-driven answers. Collaborate across Support, Billing, Finance, Sales, and Partner Operations in a hybrid role based in Lehi, Utah.

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FursaFursa
Weave
Weave
4 days ago

Partner Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Drive partner retention and partner-customer experience for active channel partnerships. Serve as the first point of contact for operational questions and escalations, coordinate resolution with internal teams, and provide timely status updates. Support revenue growth through lead/commission/payment inquiry triage, standardized reporting, and dashboard-driven answers. Collaborate across Support, Billing, Finance, Sales, and Partner Operations in a hybrid role based in Lehi, Utah.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Act as the first point of contact for partner/customer operational questions and resolve routine partner-related customer issues.
  • •Own partner-related support escalations from intake to follow-up, routing issues to the correct internal team and gathering relevant details.
  • •Provide consistent status updates on open partner/customer issues to partner managers, partners, and stakeholders.
  • •Use dashboards and reports to answer partner and partner manager questions, and distribute standardized partner-facing reports when available.
  • •Triage commission, rebate, and payment questions by gathering required information and routing complex issues to the appropriate internal owner.

Key Requirements

  • •2+ years of experience in customer success, account management, or partner support (preferably SMB-focused SaaS).
  • •Track record managing support-related escalations and coordinating follow-through to resolution.
  • •Strong communication, presentation, and negotiation skills for delicate partner relations.
  • •Experience using Salesforce (or similar CRM) for tracking and maintaining accurate customer account records.
  • •Proficiency in Zoom (or similar video conferencing) for virtual meetings and partner synchronization.
Experience:2+ yearsSaaSSMB
Education:Bachelor's in Business, Marketing, Sales, or a related field
Skills:Cross-functional collaborationCommunicationNegotiationMultitaskingProblem-solving
Tech Stack:SalesforceZoom

Company Brief

Weave
Provides an integrated communications and customer engagement platform for small and medium businesses, offering phone, messaging, appointment reminders, payments, and CRM tools to improve customer relationships and practice operations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lehi, United States
Founded: 2008
WebsiteLinkedIn