SRS Distribution

3 months ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Customer Service Representative provides front-line support to walk-in and remote customers, handling inquiries, processing orders, and supporting sales teams with a bilingual touch (English/Spanish). Based in Cincinnati, OH, the role emphasizes high-quality service, CRM/ERP usage, and opportunities for growth within sales or management in a fast-paced building materials environment.

Location: Cincinnati

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
•Provides product information, resolves issues efficiently, and maintains accurate customer records.
•Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
•Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
•Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Pay and Benefits

Perks:Health InsuranceDentalVision401kEquityPaid LeaveLife InsuranceLong-term Disability

Key Requirements

•Proven customer service and phone handling experience with active listening skills.
•Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
•Bilingual (English/Spanish) preferred.
•Authorized to work in the U.S. without sponsorship.
•Intermediate ERP system skills for transaction management.

Experience:Building materials distribution

Education:High School

Skills:CommunicationTeamworkProblem-solvingCustomer serviceTime management

Languages:EnglishSpanish

Tech Stack:CRMERP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SRS Distribution

SRS Distribution is a leading distributor of roofing materials and complementary building products across the United States, serving contractors and dealers through a broad network of branches and supply-chain services.

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: McKinney, United States

Founded: 2007

Website LinkedIn

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SRS Distribution

3 months ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Cincinnati

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
•Provides product information, resolves issues efficiently, and maintains accurate customer records.
•Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
•Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
•Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Pay and Benefits

Perks:Health InsuranceDentalVision401kEquityPaid LeaveLife InsuranceLong-term Disability

Key Requirements

•Proven customer service and phone handling experience with active listening skills.
•Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
•Bilingual (English/Spanish) preferred.
•Authorized to work in the U.S. without sponsorship.
•Intermediate ERP system skills for transaction management.

Experience:Building materials distribution

Education:High School

Skills:CommunicationTeamworkProblem-solvingCustomer serviceTime management

Languages:EnglishSpanish

Tech Stack:CRMERP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SRS Distribution

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: McKinney, United States

Founded: 2007

Website LinkedIn