Forward Deployed Software Engineer

Intercom
London, Dublin
Workplace: HybridFull timeFunction: Software EngineeringSkills: ["Cross-functional collaboration","Communication","Problem-solving","Teamwork","Adaptability"]

Join Intercom as a Forward Deployed Software Engineer, embedding with strategic customers to design and deliver high-impact AI-enabled solutions. You’ll work hands-on with customer tech teams, influence product direction, and collaborate across Sales, Success, and Product teams to ensure measurable business outcomes while helping scale and codify best practices for the FDSE function.

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FursaFursa
Intercom
Intercom
7 months ago

Forward Deployed Software Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Join Intercom as a Forward Deployed Software Engineer, embedding with strategic customers to design and deliver high-impact AI-enabled solutions. You’ll work hands-on with customer tech teams, influence product direction, and collaborate across Sales, Success, and Product teams to ensure measurable business outcomes while helping scale and codify best practices for the FDSE function.
Location: London, Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering

Key Responsibilities

  • •Drive adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities to automate and scale their support operations.
  • •Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide the insight needed to achieve outstanding results with Fin.
  • •Work hands-on with customers’ technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion.
  • •Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, successful project delivery, and actionable product feedback.
  • •Contribute to the evolution of the Forward Deployed Software Engineering function by codifying best practices and sharing insights from customer engagements to help the team scale and grow.
Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalLife InsurancePensionEquity

Key Requirements

  • •Strong engineering background in Computer Science, Mathematics, Software Engineering or Physics.
Experience:SaaSAICustomer service
Skills:Cross-functional collaborationCommunicationProblem-solvingTeamworkAdaptability
Languages:English
Tech Stack:JavaScriptPythonRubyREST APIs

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn