ANALISTA DE SOPORTE

Provide first-line support to internal and external users by receiving and routing requests through Jira HelpDesk, prioritizing and responding to tickets. Maintain and troubleshoot end-user applications and terminal operations system (TOS) applications, performing diagnostics and escalation when needed. Install required software and tools on devices, and monitor endpoint security alerts to execute corrective actions. Work onsite in Guayaquil with defined IT security standards and procedures.