Lead CSR/Teller - Caledonia MI - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Confidentiality","Risk awareness","Problem solving","Communication"]

Provide advanced customer service as a Lead CSR/Teller, handling the most complex CSR duties with independent judgment. Listen to customer needs, resolve issues with follow-up, maintain confidentiality, and ensure actions support a positive customer experience while operating within the bank’s risk appetite. Oversee key operational tasks such as cash counts and FCA requests, help maintain office balancing records, and support training for newly hired Customer Service Representatives.

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Fifth Third Bancorp
Fifth Third Bancorp
4 days ago

Lead CSR/Teller - Caledonia MI - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide advanced customer service as a Lead CSR/Teller, handling the most complex CSR duties with independent judgment. Listen to customer needs, resolve issues with follow-up, maintain confidentiality, and ensure actions support a positive customer experience while operating within the bank’s risk appetite. Oversee key operational tasks such as cash counts and FCA requests, help maintain office balancing records, and support training for newly hired Customer Service Representatives.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide excellent customer service, including referring customers to appropriate business partners for consultative conversations.
  • •Deepen customer relationships by listening to needs, asking questions, guiding customers to the right financial solutions, and providing follow-up to resolve issues.
  • •Maintain confidentiality of customer business and follow the Code of Business Conduct and related policies.
  • •Collaborate with the Financial Center Manager on monthly cash counts and gather/report monthly FCA requests.
  • •Assist with daily office responsibilities and balancing records, maintain knowledge of bank policies/procedures, and help train newly hired Customer Service Representatives.

Key Requirements

  • •High school diploma or GED.
  • •Extensive cash handling experience/knowledge.
  • •In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Flexibility in scheduling and the ability to take initiative and demonstrate sound judgment in problem resolution.
Experience:Retail bankingCash handlingCustomer service
Education:High School
Skills:Customer serviceConfidentialityRisk awarenessProblem solvingCommunication

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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