Fortinet

3 weeks ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide advanced troubleshooting and escalation support for Fortinet customers and partners, with a focus on core products such as FortiGate. Collect and analyze configuration and system information, recommend corrective actions, and educate customers to close networking and product knowledge gaps. Reproduce issues in lab environments, manage technical cases through closure, and coordinate with QA and development by leveraging documentation, release notes, and testing.

Location: Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Sr. Manager level

Key Responsibilities

•Provide troubleshooting expertise on Fortinet products, especially FortiGate, and recommend corrective actions based on analysis.
•Collect, analyze, and recommend changes using configuration information and customer system information.
•Provide customer education where gaps exist in networking and product knowledge.
•Consult technical documentation, bulletins, and release notes for known problems; reproduce customer environments on lab equipment to isolate and solve issues.
•Manage technical cases through proper escalation and closure while handling customer communications and leading escalation meetings.

Pay and Benefits

Equity and Bonus:Equity

Schedule:4-Day Week

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid HolidaysPaid LeaveSick TimeLeave Program

Key Requirements

•3+ years of experience in a technical support or system administration role in a networking/security company (or equivalent education).
•Bachelor’s degree in computer science, Software Engineering, or related field (or equivalent training and experience) is desirable.
•Deep working knowledge of Windows, OSX, and Unix/Linux operating systems.
•Strong understanding of TCP/IP, routing protocols, and L2/L3 switching.
•Experience with security products such as firewalls, IDS/IPS, VPN, and virus scanning.

Experience:3+ yearsNetworkingCybersecuritySecurity products

Education:Bachelor's in Computer science, Software Engineering

Skills:TroubleshootingProblem-solvingCommunicationCustomer educationCase management

Languages:English

Tech Stack:FortiGateWindowsOSXUnix/LinuxTCP/IPRouting protocolsL2/L3 switchingFirewallsIDS/IPSVPNVirus scanningKnowledge managementKCS®AI toolsTechnical documentationRelease notes

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

3 weeks ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Sr. Manager level

Key Responsibilities

•Provide troubleshooting expertise on Fortinet products, especially FortiGate, and recommend corrective actions based on analysis.
•Collect, analyze, and recommend changes using configuration information and customer system information.
•Provide customer education where gaps exist in networking and product knowledge.
•Consult technical documentation, bulletins, and release notes for known problems; reproduce customer environments on lab equipment to isolate and solve issues.
•Manage technical cases through proper escalation and closure while handling customer communications and leading escalation meetings.

Pay and Benefits

Equity and Bonus:Equity

Schedule:4-Day Week

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid HolidaysPaid LeaveSick TimeLeave Program

Key Requirements

•3+ years of experience in a technical support or system administration role in a networking/security company (or equivalent education).
•Bachelor’s degree in computer science, Software Engineering, or related field (or equivalent training and experience) is desirable.
•Deep working knowledge of Windows, OSX, and Unix/Linux operating systems.
•Strong understanding of TCP/IP, routing protocols, and L2/L3 switching.
•Experience with security products such as firewalls, IDS/IPS, VPN, and virus scanning.

Experience:3+ yearsNetworkingCybersecuritySecurity products

Education:Bachelor's in Computer science, Software Engineering

Skills:TroubleshootingProblem-solvingCommunicationCustomer educationCase management

Languages:English

Tech Stack:FortiGateWindowsOSXUnix/LinuxTCP/IPRouting protocolsL2/L3 switchingFirewallsIDS/IPSVPNVirus scanningKnowledge managementKCS®AI toolsTechnical documentationRelease notes

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn