Contact Centre Associate Technical Architect_2325 (Pune, MH, IN, 411014)

Allianz
Pune
Workplace: HybridFull timeFunction: Software EngineeringExperience: 5-10 yearsEducation: bachelorsSkills: ["Communication","Analytical thinking","Problem solving","Attention to detail","Adaptability"]

Architect and support Allianz’s Contact Center Solutions platform, including a cloud-based modernization effort for corporate contact center environments. Translate business requirements into technical system specifications, define system documentation, and align designs with SOA principles. Work with product owners, vendors, and development teams to ensure architectural guidelines are met, review QA test cases, and communicate impacts and dependencies across multi-channel contact center capabilities.

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Allianz
Allianz
14 hours ago

Contact Centre Associate Technical Architect_2325 (Pune, MH, IN, 411014)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Architect and support Allianz’s Contact Center Solutions platform, including a cloud-based modernization effort for corporate contact center environments. Translate business requirements into technical system specifications, define system documentation, and align designs with SOA principles. Work with product owners, vendors, and development teams to ensure architectural guidelines are met, review QA test cases, and communicate impacts and dependencies across multi-channel contact center capabilities.
Location: Pune
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Support Contact Center Operations as the primary responsibility (50%).
  • •Own infrastructure cloud operations best practices and support (25%).
  • •Provide infrastructure network optimization and support (25%).
  • •Create and maintain structured system and product documentation, including mapping dependencies and influences of new system requirements.
  • •Define proof-of-concept solution technical architecture and translate business requirements into comprehensive technical system specifications.

Pay and Benefits

Perks:Annual BonusPensionEquityEmployee DiscountsRemote WorkHealth InsuranceParental LeaveLearning Budget

Key Requirements

  • •5–10 years of experience in a similar domain, including contact centre systems analysis and designing contact centre services, processes, and environments.
  • •At least 3 years’ experience working with contact centre systems and environments, including understanding ECO system dependencies (e.g., PCI requirements, CRM tools, reporting applications, workforce management, and call recording).
  • •Experience managing interactions across multiple channels (call center technology and omnichannel services such as Teams, SMS, Email, and Chat).
  • •Hands-on experience with cloud environments and working in Agile team structures on complex IT development projects.
  • •Graduate degree (BE/BTECH/BSc) and experience with tools such as JIRA and SNOW (ServiceNow).
Experience:5-10 years
Education:Bachelor's
Skills:CommunicationAnalytical thinkingProblem solvingAttention to detailAdaptability
Tech Stack:Cloud environmentsSaaSJIRAServiceNowTeamsSMSEmailChatSOA

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn