Natera

1 week ago

Training & Document Control Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Lead training and development across Patient Coordinator (inside sales), Billing Call Center, Patient Experience, and Document Control teams. Own end-to-end training program strategy and rollouts, using AI and data analytics to identify skill gaps, build onboarding and e-learning experiences, and automate administrative workflows. Manage a team to deliver high-quality training, continuously improve content and methods, and track KPIs/ROI to drive measurable performance gains and business outcomes.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Education & Training

Seniority: Manager level

Key Responsibilities

•Align training initiatives with long-term business objectives and operational goals.
•Use AI to optimize training material creation, automate administrative workflows, and enhance modern e-learning experiences.
•Identify training needs via job analysis, career pathing, and performance appraisals across PCs, Billing, Patient Experience, and Document Control.
•Develop training plans, curate and maintain training resources, and tailor methodologies using mentoring, coaching, on-the-job, classroom, e-learning, workshops, and simulations.
•Lead training rollouts end-to-end, manage the team, conduct onboarding, and measure impact using training KPIs and ROI for executive leadership.

Pay and Benefits

Salary: USD 95,000 - 115,000

Perks:Health InsuranceDentalVision401kCommuter BenefitsParental LeaveLife InsuranceDisability Insurance

Key Requirements

•5+ years leading training programs, ideally for inside sales or revenue-generating teams, with familiarity in recognized sales methodologies (e.g., Sandler, The Challenger Sale, SPIN).
•Preferred bachelor’s degree in Education, Human Resources, Business, or a related field.
•Preferred credentials in L&D (e.g., CPTD, APTD), process improvement (e.g., Lean Six Sigma Green/Black Belt), or healthcare compliance and billing (e.g., CPB, CPC, HIPAA).
•Strong background in medical billing, healthcare document control, or patient experience.
•Bilingual (English and Spanish) strongly preferred, with excellent communication and writing skills.

Experience:5+ yearsInside salesRevenue generationHealthcareMedical billing

Education:Bachelor's

Skills:CommunicationLeadershipWritingProblem-solvingDetail-oriented

Certifications:CPTDAPTDLean Six Sigma Green BeltLean Six Sigma Black BeltCPBCPCHIPAA

Languages:EnglishSpanish

Tech Stack:Articulate 360LmsLearning management systemsGenerative aiAiSnowflakePower bi

Company Brief

Natera

Develops and commercializes genetic testing and diagnostics focused on reproductive health, oncology, and organ transplant to inform clinical decision-making and improve patient outcomes.

Industry: Diagnostics

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Carlos, United States

Founded: 2004

Website LinkedIn

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Natera

1 week ago

Training & Document Control Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Education & Training

Seniority: Manager level

Key Responsibilities

•Align training initiatives with long-term business objectives and operational goals.
•Use AI to optimize training material creation, automate administrative workflows, and enhance modern e-learning experiences.
•Identify training needs via job analysis, career pathing, and performance appraisals across PCs, Billing, Patient Experience, and Document Control.
•Develop training plans, curate and maintain training resources, and tailor methodologies using mentoring, coaching, on-the-job, classroom, e-learning, workshops, and simulations.
•Lead training rollouts end-to-end, manage the team, conduct onboarding, and measure impact using training KPIs and ROI for executive leadership.

Pay and Benefits

Salary: USD 95,000 - 115,000

Perks:Health InsuranceDentalVision401kCommuter BenefitsParental LeaveLife InsuranceDisability Insurance

Key Requirements

•5+ years leading training programs, ideally for inside sales or revenue-generating teams, with familiarity in recognized sales methodologies (e.g., Sandler, The Challenger Sale, SPIN).
•Preferred bachelor’s degree in Education, Human Resources, Business, or a related field.
•Preferred credentials in L&D (e.g., CPTD, APTD), process improvement (e.g., Lean Six Sigma Green/Black Belt), or healthcare compliance and billing (e.g., CPB, CPC, HIPAA).
•Strong background in medical billing, healthcare document control, or patient experience.
•Bilingual (English and Spanish) strongly preferred, with excellent communication and writing skills.

Experience:5+ yearsInside salesRevenue generationHealthcareMedical billing

Education:Bachelor's

Skills:CommunicationLeadershipWritingProblem-solvingDetail-oriented

Certifications:CPTDAPTDLean Six Sigma Green BeltLean Six Sigma Black BeltCPBCPCHIPAA

Languages:EnglishSpanish

Tech Stack:Articulate 360LmsLearning management systemsGenerative aiAiSnowflakePower bi

Company Brief

Natera

Develops and commercializes genetic testing and diagnostics focused on reproductive health, oncology, and organ transplant to inform clinical decision-making and improve patient outcomes.

Industry: Diagnostics

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Carlos, United States

Founded: 2004

Website LinkedIn