Customer Onboarding Specialist

Informa
United States
Workplace: OnsiteFull timeUSD 60,000 - 66,000 annuallyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Attention to detail","Multitasking","Creative problem-solving","Solutions orientation","Strategic thinking","Strong communication","Client-ready presentation","Writing skills"]

Own the end-to-end onboarding experience for subscription customers, guiding them from contract signature to successful platform adoption on BrightTALK and Portal. Serve as the primary customer contact, sending onboarding communications, scheduling kickoff calls, and delivering training, walkthroughs, and best-practice guidance. Coordinate integration setup and onboarding work across Sales, Campaign Management, Product, Support, and Delivery, while tracking progress, risks, and readiness to ensure a smooth handoff to ongoing support.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Informa
Informa
2 days ago

Customer Onboarding Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Own the end-to-end onboarding experience for subscription customers, guiding them from contract signature to successful platform adoption on BrightTALK and Portal. Serve as the primary customer contact, sending onboarding communications, scheduling kickoff calls, and delivering training, walkthroughs, and best-practice guidance. Coordinate integration setup and onboarding work across Sales, Campaign Management, Product, Support, and Delivery, while tracking progress, risks, and readiness to ensure a smooth handoff to ongoing support.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver end-to-end onboarding for subscription customers from contract signature through completion.
  • •Act as the primary customer contact during onboarding, connecting customers to resources and support teams.
  • •Send onboarding communications and provide “What to Expect” and self-service resources.
  • •Schedule and lead kickoff calls, then deliver platform training, product walkthroughs, and best-practice guidance.
  • •Coordinate integration setup and internal onboarding across teams; track progress, manage risks, and transition customers to ongoing support.

Pay and Benefits

Salary: USD 60,000 - 66,000 annually
Perks:401kHealth InsuranceVisionDentalParental LeaveEsppEapWellness StipendPaid Leave

Key Requirements

  • •Bachelor’s degree.
  • •1-3 years of customer-facing experience in a customer success or support role, preferably in a software or Sales/Marketing environment.
  • •Experience onboarding clients to SaaS products.
  • •Knowledge of B2B digital marketing, ad tech, marketing automation systems, lead generation, demand generation, and content marketing.
  • •Strong attention to detail, ability to multitask across multiple products and client engagements, with creative problem-solving and client-ready communication.
Experience:SaaSB2B digital marketingAd techMarketing automationLead generationDemand generationContent marketing
Education:Bachelor's
Skills:Attention to detailMultitaskingCreative problem-solvingSolutions orientationStrategic thinkingStrong communicationClient-ready presentationWriting skills
Languages:English (UK)
Tech Stack:BrightTALKPortalLinkedIn Learning

Company Brief

Informa
Global business-to-business information services group operating events, academic and professional publishing, and data & analytics businesses serving specialist markets worldwide.
Industry: Publishing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1998
WebsiteLinkedIn