Quince

3 months ago

B2B Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Support Specialist at the intersection of customer experience and revenue execution, serving as a high-velocity, hybrid sales engine for transactional B2B orders. You’ll own end-to-end order management, act as the primary contact for our self-serve platform, and use HubSpot to drive data-driven insights while collaborating with Operations and Logistics.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Transactional Management: Manage the end-to-end lifecycle of corporate gifting and merch orders, from initial quote to final delivery.
•CRM Mastery: Drive data-driven insights by maintaining a ‘single source of truth’ in HubSpot, ensuring all interactions, deal stages, and customer preferences are captured accurately.
•Product Expertise: Develop a deep technical understanding of our product catalog, customization capabilities (embroidery, screen print, etc.), and supply chain timelines.
•Cross-Functional Collaboration: Work closely with Operations and Logistics to ensure bulk orders are prioritized and fulfilled according to B2B client expectations.
•Platform Adoption & Support: Act as the primary point of contact for our B2B self-service platform, assisting customers in navigating the tool and streamlining ordering processes.

Pay and Benefits

Salary: USD 68,000 - 91,000 annually

Key Requirements

•2–4 years in a sales support, account management, or retail operations role.
•Exceptional verbal and written communication with a client-focused, high-touch approach.
•CRM experience (HubSpot preferred) and experience with support tools like chatbots/experience platforms.
•Basic proficiency in Google Sheets/Excel (vlookups, pivot tables) for bulk-order management.
•E-commerce familiarity; ability to navigate back-end e-commerce platforms and teach customers how to use self-service tools.

Experience:2-4 yearsPromotional productsGiftingRetail operationsB2BE-commerce

Skills:CommunicationProblem-solvingCustomer-focusedAttention to detailCollaboration

Languages:English

Tech Stack:HubSpotGoogle SheetsExcel

Company Brief

Quince

Quince is a direct-to-consumer brand offering affordable, high-quality apparel, home goods, and essentials—such as cashmere, basics, and home textiles—focused on transparent sourcing and value pricing for customers.

Industry: Direct to Consumer Brands

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Quince

3 months ago

B2B Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Transactional Management: Manage the end-to-end lifecycle of corporate gifting and merch orders, from initial quote to final delivery.
•CRM Mastery: Drive data-driven insights by maintaining a ‘single source of truth’ in HubSpot, ensuring all interactions, deal stages, and customer preferences are captured accurately.
•Product Expertise: Develop a deep technical understanding of our product catalog, customization capabilities (embroidery, screen print, etc.), and supply chain timelines.
•Cross-Functional Collaboration: Work closely with Operations and Logistics to ensure bulk orders are prioritized and fulfilled according to B2B client expectations.
•Platform Adoption & Support: Act as the primary point of contact for our B2B self-service platform, assisting customers in navigating the tool and streamlining ordering processes.

Pay and Benefits

Salary: USD 68,000 - 91,000 annually

Key Requirements

•2–4 years in a sales support, account management, or retail operations role.
•Exceptional verbal and written communication with a client-focused, high-touch approach.
•CRM experience (HubSpot preferred) and experience with support tools like chatbots/experience platforms.
•Basic proficiency in Google Sheets/Excel (vlookups, pivot tables) for bulk-order management.
•E-commerce familiarity; ability to navigate back-end e-commerce platforms and teach customers how to use self-service tools.

Experience:2-4 yearsPromotional productsGiftingRetail operationsB2BE-commerce

Skills:CommunicationProblem-solvingCustomer-focusedAttention to detailCollaboration

Languages:English

Tech Stack:HubSpotGoogle SheetsExcel

Company Brief

Quince

Industry: Direct to Consumer Brands

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn