B2B Support Specialist

Quince
United States
Workplace: RemoteFull timeUSD 68,000 - 91,000 annuallyFunction: Customer Support (Service Desk)Experience: 2-4 yearsSkills: ["Communication","Problem-solving","Customer-focused","Attention to detail","Collaboration"]

Support Specialist at the intersection of customer experience and revenue execution, serving as a high-velocity, hybrid sales engine for transactional B2B orders. You’ll own end-to-end order management, act as the primary contact for our self-serve platform, and use HubSpot to drive data-driven insights while collaborating with Operations and Logistics.

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Quince
Quince
5 months ago

B2B Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Closed

Job Summary

Support Specialist at the intersection of customer experience and revenue execution, serving as a high-velocity, hybrid sales engine for transactional B2B orders. You’ll own end-to-end order management, act as the primary contact for our self-serve platform, and use HubSpot to drive data-driven insights while collaborating with Operations and Logistics.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Transactional Management: Manage the end-to-end lifecycle of corporate gifting and merch orders, from initial quote to final delivery.
  • •CRM Mastery: Drive data-driven insights by maintaining a ‘single source of truth’ in HubSpot, ensuring all interactions, deal stages, and customer preferences are captured accurately.
  • •Product Expertise: Develop a deep technical understanding of our product catalog, customization capabilities (embroidery, screen print, etc.), and supply chain timelines.
  • •Cross-Functional Collaboration: Work closely with Operations and Logistics to ensure bulk orders are prioritized and fulfilled according to B2B client expectations.
  • •Platform Adoption & Support: Act as the primary point of contact for our B2B self-service platform, assisting customers in navigating the tool and streamlining ordering processes.

Pay and Benefits

Salary: USD 68,000 - 91,000 annually

Key Requirements

  • •2–4 years in a sales support, account management, or retail operations role.
  • •Exceptional verbal and written communication with a client-focused, high-touch approach.
  • •CRM experience (HubSpot preferred) and experience with support tools like chatbots/experience platforms.
  • •Basic proficiency in Google Sheets/Excel (vlookups, pivot tables) for bulk-order management.
  • •E-commerce familiarity; ability to navigate back-end e-commerce platforms and teach customers how to use self-service tools.
Experience:2-4 yearsPromotional productsGiftingRetail operationsB2BE-commerce
Skills:CommunicationProblem-solvingCustomer-focusedAttention to detailCollaboration
Languages:English
Tech Stack:HubSpotGoogle SheetsExcel

Company Brief

Quince
Quince is a direct-to-consumer brand offering affordable, high-quality apparel, home goods, and essentials—such as cashmere, basics, and home textiles—focused on transparent sourcing and value pricing for customers.
Industry: Direct to Consumer Brands
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn