Customer Service Supervisor

General Dynamics
United States
Workplace: HybridFull timeUSD 43,888 - 53,366 annuallyFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: high_schoolSkills: ["Leadership","Ethical conduct","Analytical problem solving","Communication","Independent work"]

Lead a contact center team by coaching call center representatives, monitoring service quality, and keeping day-to-day operations aligned to client and operational goals. Provide administrative support for running the program, analyze results to surface risks and improvement opportunities, and drive continuous service improvements and efficiencies. Prepare reporting and client/leadership presentations while modeling high ethical and professional conduct and promoting a positive team culture.

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General Dynamics
General Dynamics
20 hours ago

Customer Service Supervisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Lead a contact center team by coaching call center representatives, monitoring service quality, and keeping day-to-day operations aligned to client and operational goals. Provide administrative support for running the program, analyze results to surface risks and improvement opportunities, and drive continuous service improvements and efficiencies. Prepare reporting and client/leadership presentations while modeling high ethical and professional conduct and promoting a positive team culture.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead and coach a team of call center representatives using proven methods to support operational and client goals.
  • •Maintain focus on customer satisfaction while ensuring high-quality service through monitoring and management.
  • •Provide administrative support to assist with day-to-day operations and team performance.
  • •Identify performance gaps, risks, and opportunities using analysis of information and results, and drive continuous service improvement.
  • •Create, update, and maintain reporting and develop presentations for client and leadership as needed.

Pay and Benefits

Salary: USD 43,888 - 53,366 annually
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •High School Diploma.
  • •5+ years of experience managing teams of five or more direct reports.
  • •5+ years of experience working with organizational functions and personnel.
  • •5+ years of experience working with call center software and programs.
  • •Louisiana residency required and US Citizenship.
Experience:5+ years
Education:High School
Skills:LeadershipEthical conductAnalytical problem solvingCommunicationIndependent work
Tech Stack:Call center software

Eligibility

Nationality:US National

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn