Fortinet

7 months ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide technical support for customer networking and security environments by collecting and analyzing configuration, network, and packet-trace data. Troubleshoot issues using deep knowledge of TCP/IP, routing protocols, and L2/L3 switching, with desirable experience in firewall and IDS/IPS technologies. Manage cases through escalation to closure, reproduce problems in lab setups, and contribute knowledge base articles while collaborating with customers in fast-paced conditions.

Location: Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Collect, analyze, and provide change recommendations for configuration information.
•Collect and analyze customer network information.
•Collect and perform initial analysis of packet trace information.
•Follow up on technical cases with proper escalation through case closure.
•Manage customer communication and expectations until each case is closed.

Travel: Low travel

Key Requirements

•Experience in a technical support role in a networking/security company or equivalent education.
•Strong understanding of TCP/IP, routing protocols, and L2/L3 switches.
•Desirable experience with security products such as firewalls, IPSec, IDS/IPS, Anti-Spam, and virus scanning.
•Strong troubleshooting and problem-solving skills.
•Working knowledge of Windows, UNIX, or Linux, with strong English and Spanish (Portuguese is a plus).

Experience:NetworkingSecurity

Education:Bachelor's

Skills:TroubleshootingProblem-solvingIndependent workAdaptabilityCommunication

Certifications:SANS(ISC) 2ISACABS7799ISO17799

Languages:EnglishSpanishPortuguese

Tech Stack:TCP/IPRouting protocolsL2 switchesL3 switchesFirewallsIPSecIDS/IPSAnti-SpamVirus scanningWindowsUNIXLinuxPacket traceLab equipmentSANS(ISC)2ISACABS7799ISO17799

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

7 months ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Collect, analyze, and provide change recommendations for configuration information.
•Collect and analyze customer network information.
•Collect and perform initial analysis of packet trace information.
•Follow up on technical cases with proper escalation through case closure.
•Manage customer communication and expectations until each case is closed.

Travel: Low travel

Key Requirements

•Experience in a technical support role in a networking/security company or equivalent education.
•Strong understanding of TCP/IP, routing protocols, and L2/L3 switches.
•Desirable experience with security products such as firewalls, IPSec, IDS/IPS, Anti-Spam, and virus scanning.
•Strong troubleshooting and problem-solving skills.
•Working knowledge of Windows, UNIX, or Linux, with strong English and Spanish (Portuguese is a plus).

Experience:NetworkingSecurity

Education:Bachelor's

Skills:TroubleshootingProblem-solvingIndependent workAdaptabilityCommunication

Certifications:SANS(ISC) 2ISACABS7799ISO17799

Languages:EnglishSpanishPortuguese

Tech Stack:TCP/IPRouting protocolsL2 switchesL3 switchesFirewallsIPSecIDS/IPSAnti-SpamVirus scanningWindowsUNIXLinuxPacket traceLab equipmentSANS(ISC)2ISACABS7799ISO17799

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn