Customer Care Center Associate

Home BancShares
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Critical thinking","Problem-solving","Attention to detail"]

Respond to retail customer inquiries by phone while maintaining strict customer identity and privacy controls. Resolve issues and questions for a range of retail accounts, including quoting CD rates, handling loan payoffs, researching requests in internal systems, and processing limited refunds. Support check orders and e-banking services, file disputes, manage call logs, and adhere to call center compliance, training, and scheduling requirements.

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FursaFursa
Home BancShares
Home BancShares
6 days ago

Customer Care Center Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Respond to retail customer inquiries by phone while maintaining strict customer identity and privacy controls. Resolve issues and questions for a range of retail accounts, including quoting CD rates, handling loan payoffs, researching requests in internal systems, and processing limited refunds. Support check orders and e-banking services, file disputes, manage call logs, and adhere to call center compliance, training, and scheduling requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer incoming customer phone calls for retail accounts and help resolve customer issues in a timely manner.
  • •Quote CD rates, provide loan payoffs, and address general loan questions.
  • •Maintain knowledge of marketing promotions and bank products; review complaints and refer customers to appropriate bank personnel.
  • •Process check orders, manage internet and telephone banking requests, and handle debit/EBanking updates and stop payment requests.
  • •File and process disputes (including debit card, Zelle, Bill Pay, and ACH), perform limited refund research/decisions, and keep a daily call log.
Travel: Low travel

Key Requirements

  • •High school or GED plus specialized schooling and/or on-the-job education in a specific skill area, and 12 to 18 months related experience and/or training (or equivalent).
  • •Ability to communicate effectively with customers and read/understand policy manuals and procedure documents.
  • •Ability to calculate figures and amounts and apply fractions, ratios, and percentages to practical situations.
  • •Ability to solve practical problems and interpret instructions provided in written, oral, or diagram formats.
  • •Ability to perform required working conditions, including sitting for long periods and meeting physical activity requirements.
Experience:1+ yearsCustomer serviceCall center
Education:High School
Skills:CommunicationCritical thinkingProblem-solvingAttention to detail
Tech Stack:10-KeyAccountingAlphanumeric data entryMicrosoft PowerPointSpreadsheetsWord processing/typingInternet bankingTelephone bankingATM/debit cardsZelleBill payACHBankwayMicrosoft OfficeBSA/AMLEBanking

Company Brief

Home BancShares
Bank holding company that operates Centennial Bank and provides commercial and consumer banking services, including lending, deposits, treasury management, and online banking. Serves individuals, businesses, and public entities across the southern United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Conway, United States
Founded: 1998
WebsiteLinkedIn