Product Manager - Primary Channels

Front
San Francisco
Workplace: HybridFull timeUSD 161,000 - 184,000 annuallyFunction: Product ManagementExperience: 5+ yearsSkills: ["Communication","Collaboration","Empathy","Execution","Leadership"]

Product Manager for Front’s Primary Channels team, owning the strategy, roadmap, and execution of channel integrations (Voice, SMS, WhatsApp, Slack). Collaborates with engineering, design, partnerships, data, and sales to deliver cross-functional, high-impact solutions that meet customer needs in a high-growth tech environment.

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Front
Front
2 months ago

Product Manager - Primary Channels

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Product Manager for Front’s Primary Channels team, owning the strategy, roadmap, and execution of channel integrations (Voice, SMS, WhatsApp, Slack). Collaborates with engineering, design, partnerships, data, and sales to deliver cross-functional, high-impact solutions that meet customer needs in a high-growth tech environment.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Own the product vision and strategy for our portfolio of channel integrations (Voice, SMS, WhatsApp, Slack, etc.).
  • •Prioritize the product roadmap, define requirements, and lead development from concept to launch with cross-functional teams.
  • •Use quantitative metrics and qualitative insights to inform product decisions.
  • •Work collaboratively to align stakeholders across the organization, including executives, engineering, design, sales, and partnerships.
  • •Drive cross-functional execution and ensure delivery of high-impact features that meet customer needs.

Pay and Benefits

Salary: USD 161,000 - 184,000 annually
Equity and Bonus:Equity
Perks:EquityHealth InsuranceParental LeaveTime OffRemote WorkLifestyle StipendWellness StipendWinter Break

Key Requirements

  • •5+ years of experience in product management in a high growth tech environment.
  • •Excellent communication and collaboration skills; able to manage senior and executive stakeholders.
  • •Execution-oriented; highly organized; capable of managing many work streams and shipping on time.
  • •Customer empathy; champion of the customer; able to ship products that address key pain points.
  • •Impact driven; understands how work drives business impact and focuses on high-impact work.
Experience:5+ yearsSaaSB2BEnterprise software
Skills:CommunicationCollaborationEmpathyExecutionLeadership
Languages:English
Tech Stack:SlackWhatsAppVoiceSMS

Company Brief

Front
Front provides an AI-powered customer service and shared inbox platform that helps teams collaborate on customer communications, automate workflows, and improve support efficiency across email and messaging channels.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2013
Glassdoor
Glassdoor: 4.6
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