Field Services Associate I

Lumen
United States
Workplace: RemoteFull timeUSD 37,740 - 55,539 annuallyFunction: Field Service, Maintenance & Skilled TradesEducation: high_schoolSkills: ["Communication","Customer service","Organization","Attention to detail","Problem-solving"]

Serve as a primary customer point of contact for service requests and escalations, managing communication through phone, email, and ticketing systems. Coordinate service delivery between customers, field technicians, vendors, carriers, and internal teams. Create, update, monitor, and close service tickets with accurate documentation, while taking ownership of issues from intake through resolution. Support dispatch coordination and participate in weekend/holiday on-call rotations as needed.

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FursaFursa
Lumen
Lumen
23 hours ago

Field Services Associate I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as a primary customer point of contact for service requests and escalations, managing communication through phone, email, and ticketing systems. Coordinate service delivery between customers, field technicians, vendors, carriers, and internal teams. Create, update, monitor, and close service tickets with accurate documentation, while taking ownership of issues from intake through resolution. Support dispatch coordination and participate in weekend/holiday on-call rotations as needed.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries, service requests, and escalations via phone, email, and ticketing systems.
  • •Deliver timely customer updates throughout issue resolution using clear communication.
  • •Coordinate service requests between customers, field technicians, vendors, carriers, and internal teams to resolve issues effectively.
  • •Create, update, monitor, and close service tickets while maintaining accurate documentation and records.
  • •Facilitate dispatch coordination and take ownership of customer issues from intake through final resolution, including on-call support as required.

Pay and Benefits

Salary: USD 37,740 - 55,539 annually
Schedule:4-Day Week
Perks:Health InsuranceDentalVision401kGym MembershipLearning BudgetWellness Stipend

Key Requirements

  • •High School Diploma or GED required.
  • •1+ year of customer service, dispatching, administrative support, contact center, operations support, or related experience preferred.
  • •Strong verbal and written communication skills with exceptional customer service mindset.
  • •Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
  • •Ability to remain professional when handling escalations and urgent situations, with sound problem-solving skills.
Education:High School
Skills:CommunicationCustomer serviceOrganizationAttention to detailProblem-solving
Tech Stack:Ticketing systemsService management platformsPhoneEmailMicrosoft OutlookMicrosoft WordMicrosoft Excel

Company Brief

Lumen
Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Monroe, United States
WebsiteLinkedIn