Customer Service Representative

Serve walk-in and phone customers to ensure satisfaction through effective service, strong relationship-building, and sales support. Handle inquiries and complaints via phone, email, and in-person; provide product information; resolve issues; and maintain accurate customer records. Process transactions in the ERP system, coordinate with sales, drivers, and warehouse teams to support order fulfillment, and identify new opportunities for sales growth. Use bilingual skills (English/Spanish) to expand reach.