Customer Service Representative

SRS Distribution
United States
Workplace: OnsiteFull timeUSD 20.63 - 26.25 hourlyFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: high_schoolSkills: ["Customer focus","Communication","Problem-solving","Time management","Team collaboration"]

Serve walk-in and phone customers to ensure satisfaction through effective service, strong relationship-building, and sales support. Handle inquiries and complaints via phone, email, and in-person; provide product information; resolve issues; and maintain accurate customer records. Process transactions in the ERP system, coordinate with sales, drivers, and warehouse teams to support order fulfillment, and identify new opportunities for sales growth. Use bilingual skills (English/Spanish) to expand reach.

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SRS Distribution
SRS Distribution
1 month ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 days agoStatus: Live

Job Summary

Serve walk-in and phone customers to ensure satisfaction through effective service, strong relationship-building, and sales support. Handle inquiries and complaints via phone, email, and in-person; provide product information; resolve issues; and maintain accurate customer records. Process transactions in the ERP system, coordinate with sales, drivers, and warehouse teams to support order fulfillment, and identify new opportunities for sales growth. Use bilingual skills (English/Spanish) to expand reach.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer inquiries and complaints via phone, email, and in-person to deliver outstanding service.
  • •Provide product information, resolve issues, and maintain accurate customer records.
  • •Support walk-in customers with counter sales and coordinate with sales, drivers, and warehouse teams for timely order fulfillment.
  • •Manage phone inquiries professionally and process transactions in the ERP system to contribute to sales growth.
  • •Uphold company values and compliance while using bilingual (English/Spanish) skills to enhance customer experience.

Pay and Benefits

Salary: USD 20.63 - 26.25 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveLife Insurance

Key Requirements

  • •1-2 years of customer service experience with phone handling and active listening.
  • •Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
  • •Strong interpersonal skills with a team-oriented, safety-conscious mindset.
  • •Ability to support sales by identifying new opportunities and resolving customer issues efficiently.
  • •Valid driver’s license with reliable transportation, able to pass background checks and drug screening; authorized to work in the U.S. without sponsorship; bilingual (English/Spanish) preferred.
Experience:1-2 yearsB2BBuilding materials distribution
Education:High School in communications
Skills:Customer focusCommunicationProblem-solvingTime managementTeam collaboration
Licenses:Driver's license
Languages:EnglishSpanish
Tech Stack:CRMERP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SRS Distribution
SRS Distribution is a leading distributor of roofing materials and complementary building products across the United States, serving contractors and dealers through a broad network of branches and supply-chain services.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: McKinney, United States
Founded: 2007
WebsiteLinkedIn