Manager, Platform Growth and Operations

Lalamove
Hong Kong
Workplace: OnsiteFull timeFunction: Marketing & GrowthExperience: 5+ yearsSkills: ["Communication","Leadership","Problem-solving","Stakeholder management","Analytical thinking"]

Senior Manager, Platform Operations leads a cross-functional team to grow Lalamove's online platform across markets, combining data insights and market intelligence to boost user and driver retention, expand product offerings, and drive end-to-end platform improvements. Builds frameworks for decision-making, collaborates across departments, and manages budgets and ROI for city-level initiatives while developing team members.

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Lalamove
Lalamove
8 months ago

Manager, Platform Growth and Operations

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Last checked: 2 hours agoStatus: Live

Job Summary

Senior Manager, Platform Operations leads a cross-functional team to grow Lalamove's online platform across markets, combining data insights and market intelligence to boost user and driver retention, expand product offerings, and drive end-to-end platform improvements. Builds frameworks for decision-making, collaborates across departments, and manages budgets and ROI for city-level initiatives while developing team members.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead and guide the team on reviewing market performance and driving initiatives to grow the online platform across all markets, including retention and product offerings.
  • •Establish frameworks, processes and workflows to facilitate better decision making and enhance operational efficiency using data analysis and market intelligence with cross-functional collaboration.
  • •Drive marketplace product and capability enhancements by defining business requirements and ensuring end-to-end feature rollout at city level.
  • •Collaborate with other Functional Departments on cross-functional initiatives and support ad hoc projects as required.
  • •Prepare the online platform budget for all markets and maximize ROI of campaigns and initiatives; mentor the team and support their development.

Key Requirements

  • •5+ years of experience in operations with frequent use of analytics or data.
  • •2+ years of experience managing a team.
  • •Strong business acumen and ability to make tradeoffs with clear business objectives in mind.
  • •Previous experience working with, analyzing, and presenting findings from large data sets.
  • •Proven track record of effective stakeholder and project management.
Experience:5+ yearsLogisticsOn-demand deliveryMarketplace
Skills:CommunicationLeadershipProblem-solvingStakeholder managementAnalytical thinking
Languages:English

Company Brief

Lalamove
On-demand logistics platform providing same-day delivery, courier, and freight services for individuals and businesses across urban centers, connecting drivers with customers via a mobile and web app.
Industry: Last Mile Delivery
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Hong Kong, Hong Kong
Founded: 2013
WebsiteLinkedIn