Onboarding Coach

Cloudbeds
Indonesia
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Customer service","Problem-solving","Organization","Empathy"]

Join Cloudbeds’ remote onboarding team to train hospitality clients on the platform, tailor the system to individual properties, and drive adoption and retention. You’ll resolve inquiries, gather feedback, and collaborate with Sales to demonstrate ROI, while building strong client relationships and documenting insights for product improvements.

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FursaFursa
Cloudbeds
Cloudbeds
7 months ago

Onboarding Coach

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Source: Company careers pageValidated by: Fursa AI
Last checked: 36 minutes agoStatus: Live

Job Summary

Join Cloudbeds’ remote onboarding team to train hospitality clients on the platform, tailor the system to individual properties, and drive adoption and retention. You’ll resolve inquiries, gather feedback, and collaborate with Sales to demonstrate ROI, while building strong client relationships and documenting insights for product improvements.
Location: Indonesia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Facilitate client onboarding, training, and ongoing support via video, phone, and email.
  • •Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
  • •Partner with Sales to define success, demonstrate ROI, and drive retention.
  • •Build strong client relationships to encourage loyalty and promote product adoption.
  • •Record activities in Salesforce, gather feedback, and share insights for product improvements.

Pay and Benefits

Perks:Remote WorkPaid LeaveCorporate HousingWellness StipendHome OfficeCloudbeds University

Key Requirements

  • •Facilitate client onboarding, training, and ongoing support via video, phone, and email.
  • •Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
  • •Partner with Sales to define success, demonstrate ROI, and drive retention.
  • •Build strong client relationships to encourage loyalty and promote product adoption.
  • •Develop a deep understanding of Cloudbeds’ products and customer needs.
Experience:HospitalitySaaSCustomer success
Skills:CommunicationCustomer serviceProblem-solvingOrganizationEmpathy
Languages:EnglishSpanish
Tech Stack:SalesforceSaaSCloudbeds

Company Brief

Cloudbeds
Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.
Industry: Hospitality
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Diego, United States
Founded: 2012
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn