Testing Accommodation Advocate

Deliver exceptional customer service for candidates with approved ADA accommodations by scheduling exams and coordinating assistive personnel/equipment/software. Own the candidate experience end-to-end—from registration through post-test concerns—while researching and resolving escalations, complaints, refunds/reimbursements, displacements, and appeals. Track cases in data capture systems, meet service-level and KPI targets, and continuously improve processes by identifying defects and sharing knowledge across teams.