Senior IT Service Desk Expert (m/w/d)

Serve as the central expert point of contact for complex IT requests, ensuring stable, secure, and user-friendly IT services. Provide expert support and troubleshooting across hardware, software, networking, and security; handle end-to-end service desk requests with thorough documentation. Analyze recurring issues with root-cause analysis and drive prevention, escalate critical matters, and continuously update the knowledge base. Collaborate closely with IT infrastructure, application, and support teams on changes, rollouts, and new technology introductions.