2nd Line IT Support Analyst 1

Bupa
London
Workplace: HybridFull timeGBP 34,600 - 40,000Function: IT Support & HelpdeskSkills: ["Problem-solving","Customer service","Stakeholder communication","Incident prioritisation","Collaboration"]

Provide a single point of contact for end users by handling 2nd line incidents and service requests across the hospital’s computing and telephony environment. Troubleshoot and resolve issues across Windows, Microsoft 365, Active Directory/Entra ID, endpoint devices, connectivity, and printers. Manage tickets through to resolution using ITSM tools, support onboarding/offboarding and asset records, and deliver on-site IT support while partnering with service desk and technical teams.

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FursaFursa
Bupa
Bupa
11 hours ago

2nd Line IT Support Analyst 1

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide a single point of contact for end users by handling 2nd line incidents and service requests across the hospital’s computing and telephony environment. Troubleshoot and resolve issues across Windows, Microsoft 365, Active Directory/Entra ID, endpoint devices, connectivity, and printers. Manage tickets through to resolution using ITSM tools, support onboarding/offboarding and asset records, and deliver on-site IT support while partnering with service desk and technical teams.
Location: London
Workplace: Hybrid
Employment Type: Full time · 12 months
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Provide 2nd line IT support for incidents and service requests across the hospital environment.
  • •Troubleshoot and resolve hardware, software, mobile device, printer, and connectivity issues.
  • •Install, configure, maintain, and deploy end-user devices and applications.
  • •Take ownership of tickets through to resolution, keeping accurate documentation and updates.
  • •Prioritise and manage incidents in line with SLAs, escalating when appropriate, and support onboarding/offboarding and access management.

Pay and Benefits

Salary: GBP 34,600 - 40,000
Perks:Paid LeavePensionEmployee AssistanceOnline Discounts

Key Requirements

  • •Proven experience providing second-line, desktop, or end-user computing support in a busy organisation.
  • •Strong knowledge of Microsoft Windows, Microsoft 365, and desktop hardware support.
  • •Experience with Active Directory and Microsoft Entra ID user administration.
  • •Endpoint troubleshooting, including networking, Wi‑Fi, and connectivity issues.
  • •Device deployment, configuration, and lifecycle management for laptops, desktops, and mobile devices.
Skills:Problem-solvingCustomer serviceStakeholder communicationIncident prioritisationCollaboration
Certifications:ITIL FoundationCompTIA A+Microsoft certifications
Tech Stack:Microsoft WindowsMicrosoft 365Active DirectoryMicrosoft Entra IDEndpoint servicesWi-FiIT Service ManagementServiceNowMobile devicesPrintersMicrosoft IntuneITIL

Company Brief

Bupa
Bupa is an international healthcare group offering health insurance, care homes, hospitals, dental clinics, and health services. It provides private medical insurance and integrated care solutions across multiple countries for individuals and employers.
Industry: Health Insurance (Payers)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 1947
WebsiteLinkedIn