Client Support Analyst

NTT
São Paulo
Workplace: HybridFull timeFunction: Product ManagementSkills: ["Problem-solving","Stakeholder management","Operational governance","Communication","Analytical thinking"]

Serve as the primary point of contact between corporate clients and internal teams, ensuring operational excellence and end-to-end demand management. Coordinate client, internal, and partner interactions; monitor KPIs, SLAs, and performance indicators; and oversee operational processes across orders, contracts, invoicing, and service delivery. Handle escalations, exceptions, and incident follow-up, and produce executive reports, governance meetings, and improvement actions. Requires strong B2B customer operations experience and advanced English.

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FursaFursa
NTT
NTT
2 months ago

Client Support Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as the primary point of contact between corporate clients and internal teams, ensuring operational excellence and end-to-end demand management. Coordinate client, internal, and partner interactions; monitor KPIs, SLAs, and performance indicators; and oversee operational processes across orders, contracts, invoicing, and service delivery. Handle escalations, exceptions, and incident follow-up, and produce executive reports, governance meetings, and improvement actions. Requires strong B2B customer operations experience and advanced English.
Location: São Paulo
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Act as the main point of contact for corporate clients, ensuring clear communication and continuous alignment.
  • •Manage operational demands end to end, providing visibility, tracking, and resolution.
  • •Coordinate collaboration between clients, internal teams, and partners involved in service delivery.
  • •Monitor performance indicators, SLAs, and related action plans; identify risks, deviations, and improvement opportunities.
  • •Oversee processes covering orders, contracts, invoicing, deliveries, and handle escalations, exceptions, and operational incidents; prepare reports and executive updates.

Pay and Benefits

Perks:Health InsuranceDentalLife InsuranceMeal AllowanceHome OfficeAnnual BonusParental LeaveGym MembershipLearning BudgetCommuter Benefits

Key Requirements

  • •Experience in Customer Support, Client Services, Customer Operations, Service Delivery, Order Management, or related areas.
  • •Experience managing end-to-end operations for corporate clients (B2B).
  • •Experience overseeing processes end to end, including orders, contracts, and invoicing.
  • •Experience monitoring KPIs and SLAs and driving action plans based on performance.
  • •Advanced English (mandatory), plus strong Excel skills and ERP experience (SAP, Oracle, or similar).
Experience:B2BService deliveryOrder managementClient operationsCustomer supportOperations governance
Skills:Problem-solvingStakeholder managementOperational governanceCommunicationAnalytical thinking
Languages:English
Tech Stack:ExcelERPSAPOracleSalesforceServiceNowPower BI

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn