Senior MS Security Engineer - SIEM

NTT
Chennai
Workplace: OnsiteFull timeFunction: CybersecuritySkills: ["Active listening","Planning","Communication","Adaptability","Client focus"]

As a Security Managed Services Engineer (L2), you ensure clients’ security infrastructures remain operational by monitoring, identifying, investigating, and resolving incidents and problems within SLA. You manage queues, update tickets, execute changes with proper approvals, and coordinate with other teams for escalations. You’ll support shift handovers via automation collaboration, audit ticket quality, recommend improvements, and help drive trend analysis to identify automation opportunities.

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FursaFursa
NTT
NTT
5 months ago

Senior MS Security Engineer - SIEM

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Last checked: 15 hours agoStatus: Live

Job Summary

As a Security Managed Services Engineer (L2), you ensure clients’ security infrastructures remain operational by monitoring, identifying, investigating, and resolving incidents and problems within SLA. You manage queues, update tickets, execute changes with proper approvals, and coordinate with other teams for escalations. You’ll support shift handovers via automation collaboration, audit ticket quality, recommend improvements, and help drive trend analysis to identify automation opportunities.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Cybersecurity
Seniority: Mid level

Key Responsibilities

  • •Monitor, identify, investigate, and resolve technical incidents and problems while restoring service efficiently within SLA.
  • •Handle client requests/tickets using technical expertise, manage queues, and update tickets with resolution actions.
  • •Log and escalate incidents promptly, provide second-level support, and collaborate with other teams and clients when needed.
  • •Execute changes responsibly with proper approvals; flag risks and provide mitigation plans.
  • •Assist with initial client escalations and support change management through thorough documentation, maintenance planning, and compliance with standard procedures.

Key Requirements

  • •Experience providing security managed services for security infrastructure operations and incident handling.
  • •Working knowledge of ticketing tools, preferably ServiceNow.
  • •Strong active listening skills, including paraphrasing and probing to gather details.
  • •Excellent planning skills to anticipate and adjust to changing circumstances.
  • •Bachelor’s degree in IT/Computing or equivalent qualification, or relevant work experience.
Experience:Managed services
Skills:Active listeningPlanningCommunicationAdaptabilityClient focus
Tech Stack:SIEMServiceNowTicketing tools

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn