3 days ago

Sales and Service Manager (St Helier, JE, JE, JE2 4WF)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Lead the day-to-day running of a retail banking hall in Jersey, delivering front-of-house customer service and driving service quality improvements. Monitor branch performance against the plan, act on gaps, and develop customer contact strategies using MI aligned to customer needs. Coach and develop colleagues, identify training needs, ensure appropriate staffing, and support the Retail Branch Manager with regulatory compliance and internal controls.

Location: Jersey

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Manager level

Key Responsibilities

•Lead the day-to-day running of the banking hall with a strong front-of-house customer focus.
•Champion high service standards and continuously improve service quality.
•Track branch performance against the branch plan and take action to address gaps.
•Develop and deliver a customer contact strategy using MI aligned to customer needs and preferences.
•Coach colleagues, identify training needs, and support compliance with regulations and internal controls.

Pay and Benefits

Perks:Health InsurancePensionPaid Leave

Key Requirements

•Keep up to date with the local business environment and competitor activity to spot risks and opportunities.
•Build strong customer relationships by listening well, understanding needs, and delivering fair, high-quality service.
•Prioritise effectively, manage time well, and adapt quickly to changing or conflicting demands.
•Use performance data to monitor results, identify improvement opportunities, and support coaching to improve branch performance.
•Ensure compliance with operational standards, procedures, and guidelines.

Experience:BankingFinancial services

Skills:Customer focusCoachingCommunicationOrganizational skillsAdaptability

Tech Stack:MI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

3 days ago

Sales and Service Manager (St Helier, JE, JE, JE2 4WF)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: Jersey

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Manager level

Key Responsibilities

•Lead the day-to-day running of the banking hall with a strong front-of-house customer focus.
•Champion high service standards and continuously improve service quality.
•Track branch performance against the branch plan and take action to address gaps.
•Develop and deliver a customer contact strategy using MI aligned to customer needs and preferences.
•Coach colleagues, identify training needs, and support compliance with regulations and internal controls.

Pay and Benefits

Perks:Health InsurancePensionPaid Leave

Key Requirements

•Keep up to date with the local business environment and competitor activity to spot risks and opportunities.
•Build strong customer relationships by listening well, understanding needs, and delivering fair, high-quality service.
•Prioritise effectively, manage time well, and adapt quickly to changing or conflicting demands.
•Use performance data to monitor results, identify improvement opportunities, and support coaching to improve branch performance.
•Ensure compliance with operational standards, procedures, and guidelines.

Experience:BankingFinancial services

Skills:Customer focusCoachingCommunicationOrganizational skillsAdaptability

Tech Stack:MI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn