Market Associate

Airbnb
Mexico City
Workplace: RemoteFull timeMXN 43,500 - 48,333 monthlyFunction: Customer Success & Account ManagementSkills: ["Time management","Prioritization","Relationship building","Goal orientation","Communication"]

Own a territory book of business for host entrepreneurs and rising hosts, driving retention, growth, and optimization on Airbnb. Lead 1:1 onboarding and optimization conversations around pricing, availability, and listing quality, secure availability on high-compression dates, and educate hosts on product updates and policy changes. Handle host inquiries, analyze performance trends, and maintain ongoing relationships while supporting one-to-many education via webinars and scaled email.

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FursaFursa
Airbnb
Airbnb
1 day ago

Market Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own a territory book of business for host entrepreneurs and rising hosts, driving retention, growth, and optimization on Airbnb. Lead 1:1 onboarding and optimization conversations around pricing, availability, and listing quality, secure availability on high-compression dates, and educate hosts on product updates and policy changes. Handle host inquiries, analyze performance trends, and maintain ongoing relationships while supporting one-to-many education via webinars and scaled email.
Location: Mexico City
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a book of business for host entrepreneurs and rising hosts to ensure retention, growth, and optimization.
  • •Conduct 1:1 optimization and onboarding conversations with strategic recommendations on pricing, availability, and listing quality.
  • •Secure availability over high compression dates to help hosts maximize revenue.
  • •Educate hosts on product updates and policy changes and route their feedback to internal teams.
  • •Respond to host inquiries and analyze performance data to identify trends and opportunities that drive bookings and host success.

Pay and Benefits

Salary: MXN 43,500 - 48,333 monthly
Equity and Bonus:Equity

Key Requirements

  • •3+ years of experience in new sales, account management, or partner support.
  • •2+ years of hospitality/travel industry experience (nice to have).
  • •Strong time management and prioritization skills to manage multiple accounts effectively.
  • •Proven experience with a book of business, driving engagement and growth through proactive account management.
  • •Excellent communication and presentation skills to engage via phone, email, and in-person.
Experience:HospitalityTravel
Skills:Time managementPrioritizationRelationship buildingGoal orientationCommunication
Languages:EnglishSpanish
Tech Stack:CRMSalesforceWebinarsEmail

Company Brief

Airbnb
Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn