Team Lead, Market Operations - Raleigh, NC

Carvana
Raleigh
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Coaching","Problem-solving","Analytical thinking"]

Lead daily operations of a local Carvana market hub, driving market launch success, logistics, and consumer branding while ensuring an excellent employee and customer experience. Coach and develop a team of Customer Advocates through hiring support, onboarding, feedback, performance check-ins, and goal setting. Monitor and present regular reports to upper management, jump in on customer-facing and operational needs, and proactively improve both Advocate and customer experiences.

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FursaFursa
Carvana
Carvana
1 day ago

Team Lead, Market Operations - Raleigh, NC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead daily operations of a local Carvana market hub, driving market launch success, logistics, and consumer branding while ensuring an excellent employee and customer experience. Coach and develop a team of Customer Advocates through hiring support, onboarding, feedback, performance check-ins, and goal setting. Monitor and present regular reports to upper management, jump in on customer-facing and operational needs, and proactively improve both Advocate and customer experiences.
Location: Raleigh
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub, owning market success across operations, logistics, market launch, and consumer branding.
  • •Lead team morale and spirit, helping interview, select, onboard, and train Customer Advocates.
  • •Continuously develop the team via feedback, performance check-ins, and goal setting to improve skills and performance.
  • •Generate and monitor regular reports and present updates to upper management.
  • •Serve as the go-to expert by jumping in alongside Advocates, managing complex customer-facing issues, and driving operational improvements.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

  • •5+ years of work experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven history developing and coaching employees.
  • •Prior experience with strategic planning, process improvement, and guiding teams to exceed goals.
  • •Willingness to work weekends and strong interpersonal/leadership skills.
Experience:Customer serviceLogisticsRetail
Education:Bachelor's
Skills:LeadershipInterpersonal skillsCoachingProblem-solvingAnalytical thinking
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn