Fiserv

2 days ago

Incident Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 32 minutes agoStatus: Live

Job Summary

Lead end-to-end incident management for high-severity and P1/P2 incidents across the LAN region (including CAC, Colombia, and Mexico). Coordinate technical response to restore business services quickly, manage escalations and executive communications, and maintain Incident Management KPIs, reporting, and incident records. Drive post-incident RCA completion, corrective/preventive actions, lessons learned, and continuous improvement of incident processes and ITIL-aligned operational maturity, partnering with Production Support.

Location: Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Seniority: Mid level

Key Responsibilities

•Lead end-to-end incident management for major incidents and P1/P2 non-major incidents across the LAN region (including CAC, Colombia, and Mexico).
•Coordinate technical response during service interruptions to ensure fast recovery and restoration of business services.
•Set incident priorities, escalation paths, and response actions for critical incidents, including clear executive and stakeholder communications.
•Maintain Incident Management KPIs, reports, operational dashboards, and ensure incident records are complete and accurate.
•Validate RCA completion and drive corrective/preventive actions; facilitate transition to Problem Management and run post-incident reviews and lessons learned.

Pay and Benefits

Perks:Health InsuranceLife InsuranceMeal AllowancePensionPaid Leave

Key Requirements

•University degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
•3+ years of experience in Incident Management, Service Management, IT Operations, or Production Support in transactional services (financial services, payments, fintech, or banking).
•Proven experience managing high-severity incidents in complex, multinational environments.
•Strong experience coordinating technical and business multifunction teams during critical incidents.
•Executive communications and crisis management process experience, plus mandatory ITIL 4 Foundations certification.

Experience:3+ years

Education:Bachelor's

Skills:Crisis managementExecutive communicationCross-functional collaborationContinuous improvementIncident coordination

Certifications:ITIL 4 Foundations

Tech Stack:Incident ManagementITILITIL 4RCAProblem ManagementBusiness ContinuityDisaster Recovery

Company Brief

Fiserv

Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn

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Fiserv

2 days ago

Incident Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 32 minutes agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Seniority: Mid level

Key Responsibilities

•Lead end-to-end incident management for major incidents and P1/P2 non-major incidents across the LAN region (including CAC, Colombia, and Mexico).
•Coordinate technical response during service interruptions to ensure fast recovery and restoration of business services.
•Set incident priorities, escalation paths, and response actions for critical incidents, including clear executive and stakeholder communications.
•Maintain Incident Management KPIs, reports, operational dashboards, and ensure incident records are complete and accurate.
•Validate RCA completion and drive corrective/preventive actions; facilitate transition to Problem Management and run post-incident reviews and lessons learned.

Pay and Benefits

Perks:Health InsuranceLife InsuranceMeal AllowancePensionPaid Leave

Key Requirements

•University degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
•3+ years of experience in Incident Management, Service Management, IT Operations, or Production Support in transactional services (financial services, payments, fintech, or banking).
•Proven experience managing high-severity incidents in complex, multinational environments.
•Strong experience coordinating technical and business multifunction teams during critical incidents.
•Executive communications and crisis management process experience, plus mandatory ITIL 4 Foundations certification.

Experience:3+ years

Education:Bachelor's

Skills:Crisis managementExecutive communicationCross-functional collaborationContinuous improvementIncident coordination

Certifications:ITIL 4 Foundations

Tech Stack:Incident ManagementITILITIL 4RCAProblem ManagementBusiness ContinuityDisaster Recovery

Company Brief

Fiserv

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn