Technical Account Manager

Stripe
Sydney
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Communication","Technical troubleshooting","Consultative problem-solving","Client relationship management","Organizational skills"]

Serve as a technical partner to Stripe’s largest enterprise customers, delivering a “Gold Standard” experience through trusted relationships and proactive consultative guidance. Collaborate with Operations and Customer Success to share current resources and implement operational solutions across areas like fraud, disputes, declines, product adoption, and global expansion. Lead customer meetings in person and via video, and create user-facing content for long-term solutions.

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Stripe
Stripe
2 months ago

Technical Account Manager

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Last checked: 2 hours agoStatus: Live

Job Summary

Serve as a technical partner to Stripe’s largest enterprise customers, delivering a “Gold Standard” experience through trusted relationships and proactive consultative guidance. Collaborate with Operations and Customer Success to share current resources and implement operational solutions across areas like fraud, disputes, declines, product adoption, and global expansion. Lead customer meetings in person and via video, and create user-facing content for long-term solutions.
Location: Sydney
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide a Gold Standard Experience to assigned accounts’ key stakeholders.
  • •Partner with the Operations team to deliver resources and knowledge that enable Gold Standard Experience across support and product feedback channels.
  • •Foster long-term relationships that grow customer loyalty to Stripe products.
  • •Collaborate cross-functionally to implement operational solutions across topics including fraud, disputes, declines, product adoption, and global expansion.
  • •Lead user-facing meetings (in person and via video) and create user-facing content for long-term solutions.

Key Requirements

  • •Minimum 3 years of experience in enterprise-level client-facing work.
  • •Strong written and verbal communication skills in English.
  • •Ability to lead complex integration conversations in a consultative, proactive manner.
  • •Familiarity with APIs and the ability to explain API concepts to technical Stripe customers.
  • •Familiarity with SQL and strong technical troubleshooting skills to interface with technical teams.
Experience:3+ years
Skills:CommunicationTechnical troubleshootingConsultative problem-solvingClient relationship managementOrganizational skills
Languages:English
Tech Stack:APIsSQLPostmanXcodePythonWebhooksETL

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor