Customer Service Representative

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 22+ hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Listening","Problem-solving","Interpersonal skills","Multi-tasking"]

Help customers by answering inbound calls and providing high-quality support for banking needs, including account balance inquiries, transfers, and basic maintenance. Build customer relationships by recommending products and services that fit their needs. Complete extensive paid training to handle inquiries of increasing complexity while maintaining strong communication, problem-solving, and service excellence in a fast-paced contact center environment.

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Citizens Bank
Citizens Bank
3 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Help customers by answering inbound calls and providing high-quality support for banking needs, including account balance inquiries, transfers, and basic maintenance. Build customer relationships by recommending products and services that fit their needs. Complete extensive paid training to handle inquiries of increasing complexity while maintaining strong communication, problem-solving, and service excellence in a fast-paced contact center environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Field incoming customer calls and deliver high-quality solutions for customer needs
  • •Help customers improve their banking experience and build customer relationships by recommending relevant products and services
  • •Receive and apply extensive paid training to handle customer inquiries of increasing complexity
  • •Create positive customer interactions and problem-solve issues to deliver a memorable service experience
  • •Manage back-to-back calls with scheduled breaks and maintain service excellence in a fast-paced environment

Pay and Benefits

Salary: USD 22 hourly
Perks:Health InsuranceMedicalDentalVision401kTuition Assistance

Key Requirements

  • •High school degree or equivalent
  • •Minimum 1 year of exceptional performance in a customer-facing role
  • •Computer proficiency
  • •Strong verbal communication skills and customer-focused mindset
  • •Ability to multi-task in a fast-paced environment with strong listening, problem-solving, and urgency
Experience:1+ yearsBankingCustomer serviceContact center
Education:High School
Skills:CommunicationListeningProblem-solvingInterpersonal skillsMulti-tasking

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website