Customer Support Representative

Texas Instruments
Shanghai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: associatesSkills: ["Communication","Attention to detail","Problem-solving","Prioritization","Teamwork"]

Join the Customer Support Center to help valued customers by turning questions and challenges into success. Tackle complex issues with cross-functional teams, using internal systems to respond to inquiries and document interactions. Leverage data to maintain operational success metrics, proactively resolve discrepancies between TI and customers, and contribute to improving operational processes and customer experience.

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FursaFursa
Texas Instruments
Texas Instruments
1 day ago

Customer Support Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Join the Customer Support Center to help valued customers by turning questions and challenges into success. Tackle complex issues with cross-functional teams, using internal systems to respond to inquiries and document interactions. Leverage data to maintain operational success metrics, proactively resolve discrepancies between TI and customers, and contribute to improving operational processes and customer experience.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries using internal systems and document customer interactions.
  • •Turn customer challenges into success stories through proactive problem-solving.
  • •Collaborate with cross-functional teams to tackle complex issues.
  • •Leverage data to address customer problems and maintain operational success metrics.
  • •Proactively resolve data discrepancies between TI and customers and help improve operational processes.

Key Requirements

  • •High school diploma or GED with 2 years of work experience in a call center or customer support environment, or an Associate degree in business administration or related field.
  • •Proficiency in Japanese or Korean (written and verbal) communication.
  • •Ability to explain complex ideas clearly and communicate effectively.
  • •Strong attention to detail and pride in accuracy.
  • •Comfort working independently while also collaborating in a team; previous customer service experience is a plus.
Experience:2+ years
Education:Associate's in business administration or related field
Skills:CommunicationAttention to detailProblem-solvingPrioritizationTeamwork
Languages:JapaneseKorean
Tech Stack:Microsoft ExcelEmailTicketing systemsCRM

Company Brief

Texas Instruments
Designs and manufactures semiconductors and analog chips used in industrial, automotive, personal electronics, communications, and enterprise systems. It is one of the world’s largest semiconductor companies, with a broad portfolio of embedded processing and power products.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dallas, United States
Founded: 1930
WebsiteLinkedIn