Customer Operations Representative

Crocs Inc.
Netherlands
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Customer focus","Communication","Relationship-building","Problem-solving","Time management"]

Own the wholesale customer experience by managing orders from placement through delivery, resolving issues proactively, and handling product/service inquiries and claims. Build relationships with customers and cross-functional partners across Sales, Planning, Logistics, and Customer Service. Use data and problem-solving to anticipate challenges, improve customer satisfaction, and drive continuous process enhancements in a fast-paced environment.

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Crocs Inc.
Crocs Inc.
1 day ago

Customer Operations Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own the wholesale customer experience by managing orders from placement through delivery, resolving issues proactively, and handling product/service inquiries and claims. Build relationships with customers and cross-functional partners across Sales, Planning, Logistics, and Customer Service. Use data and problem-solving to anticipate challenges, improve customer satisfaction, and drive continuous process enhancements in a fast-paced environment.
Location: Netherlands
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage wholesale customer orders from placement to delivery.
  • •Resolve customer problems and claims proactively.
  • •Provide product and service information to customers.
  • •Collaborate with Sales, Planning, Logistics, and Customer Service to improve customer experience.
  • •Use data and insights to anticipate challenges and identify opportunities for continuous improvement.

Key Requirements

  • •Bachelor’s degree in Business, Supply Chain, Customer Service, or related field (or equivalent education and experience).
  • •2+ years of experience in customer service, order management, supply chain, or a related customer-facing role.
  • •Fluent in English and at least one additional European language (French, German, or Spanish).
  • •Strong customer focus with excellent communication and relationship-building skills.
  • •Experience with Microsoft Office (including intermediate Excel) plus ERP and CRM systems.
Experience:2+ yearsCustomer serviceOrder managementSupply chainERPCRM
Education:Bachelor's in Business, Supply Chain, Customer Service, or related field
Skills:Customer focusCommunicationRelationship-buildingProblem-solvingTime management
Languages:EnglishFrenchGermanSpanish
Tech Stack:Microsoft OfficeExcelERPCRM

Company Brief

Crocs Inc.
Designs, manufactures, and sells casual footwear and accessories known for its proprietary Croslite™ material. Crocs offers a range of comfortable, lightweight shoes and related products globally through wholesale, retail, and e-commerce channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Broomfield, United States
Founded: 2002
WebsiteLinkedIn