Aveva

14 hours ago

Customer Response Leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Lead the Customer Response Team as the primary interface between customers and the R&D organization. Own the intake, prioritization, tracking, and resolution of customer requirements and technical issues, coordinating across Presales, Customer Support, Product Management, Development, QA, and Architecture. Drive issue triage and cross-functional problem resolution, maintain traceable tracking processes, and analyze feedback trends to support product enhancements and technology improvements.

Location: Beijing

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Serve as the primary R&D contact for customer feedback, requirements, and technical issues, ensuring timely analysis and resolution.
•Lead issue triage, classification, and prioritization for critical customer concerns.
•Coordinate cross-functional teams (Development, QA, Architecture, Product Management) to drive problem resolution and reduce response times.
•Maintain customer feedback tracking and issue management processes for transparency and traceability.
•Analyze customer feedback trends and provide insights to support product and technology improvements.

Key Requirements

•Bachelor’s degree or above in Automation, Computer Science, Engineering, or a related discipline.
•Solid understanding of HMI/SCADA systems and typical industrial application scenarios.
•Strong analytical and troubleshooting skills to identify root causes from customer-reported issues.
•Proven experience using issue tracking or project management tools such as Jira or Azure DevOps.
•Effective written and verbal communication skills in English for collaboration with global teams and customers.

Education:Bachelor's in Automation, Computer Science, Engineering (or related discipline)

Skills:Analytical thinkingTroubleshootingCommunicationCollaborationStakeholder management

Languages:English

Tech Stack:HMISCADAJiraAzure DevOpsDevOpsCI/CDEnglish

Company Brief

Aveva

Provides industrial software for engineering, design, and information management across industries including oil & gas, manufacturing, and utilities. Delivers solutions for digital transformation, asset performance, and operations optimization.

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 1967

Glassdoor: 3.6

Website LinkedIn

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Aveva

14 hours ago

Customer Response Leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Beijing

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Serve as the primary R&D contact for customer feedback, requirements, and technical issues, ensuring timely analysis and resolution.
•Lead issue triage, classification, and prioritization for critical customer concerns.
•Coordinate cross-functional teams (Development, QA, Architecture, Product Management) to drive problem resolution and reduce response times.
•Maintain customer feedback tracking and issue management processes for transparency and traceability.
•Analyze customer feedback trends and provide insights to support product and technology improvements.

Key Requirements

•Bachelor’s degree or above in Automation, Computer Science, Engineering, or a related discipline.
•Solid understanding of HMI/SCADA systems and typical industrial application scenarios.
•Strong analytical and troubleshooting skills to identify root causes from customer-reported issues.
•Proven experience using issue tracking or project management tools such as Jira or Azure DevOps.
•Effective written and verbal communication skills in English for collaboration with global teams and customers.

Education:Bachelor's in Automation, Computer Science, Engineering (or related discipline)

Skills:Analytical thinkingTroubleshootingCommunicationCollaborationStakeholder management

Languages:English

Tech Stack:HMISCADAJiraAzure DevOpsDevOpsCI/CDEnglish

Company Brief

Aveva

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 1967

Glassdoor: 3.6

Website LinkedIn