Senior Customer Success Manager.
Ripple
Chicago, Toronto
Workplace: OnsiteFull timeUSD 168,000 - 210,000 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Executive communication","Stakeholder management","Project management","Data-driven","Problem-solving"]Own enterprise treasury customers’ adoption, satisfaction, and retention by driving measurable value realization with Ripple Treasury solutions. Partner with your Account Manager to manage the end-to-end customer lifecycle—from onboarding and health through ongoing strategic use—while building trusted relationships with CFOs and treasurers. Co-create Value Achievement and Success Plans, run executive business reviews and lifecycle engagements, and collaborate cross-functionally to address obstacles and ensure feedback leads to timely resolutions.

